Ice Rock Café — Restaurant in East Lindsey

We have decided to use this as our local coffee shop as they serve delicious cakes and coffee. After today however, we have seriously re-thought this decision. The service was worse than atrocious, we queued for 35 minutes before being served. People were leaving due to the wait. My husband finally got his piece of cake and then had to sit and watch it for 20+ minutes before his tea arrived - Happy Father’s Day. The staff seemed uninterested in putting any kind of effort and were straightening chairs whilst we stood in the queue 35+ mins later and still waiting to be served. I have never encountered such an inefficient system. To make it worse, there were only a few tables occupied so heaven knows what they would have done if the place had been full. Maybe some management or staff training is in order? IN RESPONSE TO THE REPLY FROM OWNER OR MANAGER - People were leaving the queue and others were clearly unhappy with the service they were receiving. There was a lot of muttering about it all over, especially with so many empty tables. At the very least, you as business owner, could offer an apology instead of telling regular customers not to bother coming back because they were unhappy with the service they received. Regular Customers are the ones who keep your business going especially out of season. can see the history of attacking customers for negative reviews so shouldn’t really be...

To begin with appart from the extortionate price, and the receipt not being itemised ,,we were enjoying a pot of tea and a coffee with brandy,,as I'm over from Nottingham to my friends who's a local, as a treat I mite add,,we popped into the ice rock café on main road at sutton on sea, shock horror bits floating on top of my friends tea ,so she took it to the counter, to our utter shock to be questioned about out orthentisaty ,accused of putting the bits in the tea and told no replacement,,diabolical hot water and a tea bag,,for gods sake, I stood up and demanded a refund for the tea,,, WHAT HAPPENED TO CUSTOMER SERVICE in response to the negative shameful lies from the owner, No my receipt is not itemised , and I demanded a refund for the tea as you weren't prepared to replace a contaminated drink , reading other reviews, you are in a habit of negative feedback to your unsatisfied customers instead of improving your establishment..enough said,, I was told we couldn't have a replacement and the male assistant said its happened before accusing my friend of contamination,,God dam ridiculous when after a brisk walk on the sea front I wanted to treat my friend to a hot drink. Keep your lies to yourself ,and name calling at your age, attempting to shame customers is shameful,, no one put thier face on the window how pathetic, and very...

Well, having read a previous review and the response from the owner, I'm not surprised that we had such mediocre, offhand service. Asked if I could book a table and told come back later instead of booking it, all whilst surrounded by 'reserved' signs!! Eventually got a table, only to find myself and two other potential customers behind me, waiting for a good 7 mins whilst staff rearranged chairs, bottles and glasses. I understand that catching up after a busy period is sometimes necessary, but acknowledging the customers is also a good business model, but obviously not considered necessary here. Finally ordered, and waited almost 10 mins for a bottle of cider and a pint. Not impressed at all. However, the food was OK when it came not long after the drinks. Prawn coctail wasn't anything to write home about, but crabcakes were excellent as was the patatas bravas, although a tiny portion for the price. Overall, I'd suggest that a couple of your team consider customer service training or get out of hospitality. And, before you start berating me for my comments as seems to be your style, this is a place for reviews, and to encourage people to try your establishment or avoid it. I'll leave it up to the readers to decide for themselves, although I suspect that your response (if any) will encourage them to...