Mill House — Restaurant in East Staffordshire

I had a very negative and dramatic experience when going to the Mill house for a drink with my mum a couple of weeks ago. A couple was sat outside of the Mill house who appeared to be very drunk and rude. When I walked past them to put my dogs poo, which was in a bag in the bin outside. Which was no way near them or the other guests. They was rude to myself and my mum. Then they went and made a complaint about the dog poo being put in the bin and reported us to the staff at the Mill house. We was then asked to leave the premises after we finished our drinks which we just payed for. The couple also lied saying that we sweared at them, which was a lie. We argued, but we didn't swear at them. We was disgusted and felt really upset with how we was treated by the staff at the Mill house because we used to like going there. But now after this event we will never walk though the Mill house's doors again. Staff didn't seem to understand or care about our feelings. This incident was so dramatic, and blown way out of proportion and was dealt in a very unfair manner. The couple who made the complaint about us didn't get asked to leave the premises, but they was rude, heavily drunk, and trouble makers who did all of this infrout of their own children by the way. It's was a joke!! We only went for a quiet, peaceful drink and it was like walking into a scene out of Eastenders. We will never go back now after that experience. The Mill house has definitely lost our custom now.

To your response. The other customers where not asked to leave. They had already finished their food and drinks and was going home anyway. But an apology would of been nice from...

Not been to the Milhouse for quite sometime and all I have to say is what a shockingly bad experience, top to bottom for our breakfast visit.

We arrived on an unbusy Sunday morning and waited close to 40 minutes for two kids waffles with bacon, and a breakfast wrap and when finally delivered were the most unappetising selection of food. Cold waffles, burnt ends of bacon chopped and sausage on one opposed to the crispy streaky bacon, and a wrap filled with an assorted selection of what to all intent and purpose could have been left overs from another table. A general feeling of lack of care and quality standard. Luckily, the kids didn't much mind as they lashed everything with syrup and ketchup and are much more forgiving that me. The wrap was below par. If I'm honest I wish we'd have left but most parents know, when you need to feed kids you need to feed them or face the nuclear consequences.

The staff were totally focused on chatting and getting setup for a mcmillan coffee morning which is admirable but when you're a business made to look after customers, that's where your focus needs to be.

The only two other tables in proximity fielded complaints of cold food to be met with 'what do you want me to do about it' and meals arriving to the same table 20 minutes apart, both of which left vast quantities on their plate.

Outside of this, the venue is run down and grubby. Hopefully greene king will give this the same treatment as the former bonnie Prince in Derby, renovate, clear out complacent staff and make this a great canalside pub with top food.

I won't visit here again it is...

It's a shame, we used to come here an awful lot as a local friendly place for the children to play and enjoy the wacky, have some food and catch up with friends. We dont visit so much any more as each time we do, we walk away disappointed. Some staff are extremely helpful and friendly though. We had to clean and wipe our own table upon arrival, which was left in an awful mess. It was busy, however we did ask and were forgotten about. We ordered some coke on draught and this needed the syrup replaced, the staff sorted this promptly and replaced the drinks with no issues. I went to the bar to order drinks for my children and was disregarded by the bar girl and walked straight passed to serve a couple of chaps who had just arrived at the bar after I had been waiting approximately 5 minutes. We ordered desserts only and had missed one of the ultimate sundaes off our order. When the waiter brought our desserts out we realised and asked for another one (as we had meant to order two) he came back to confirm if it was a regular or the ultimate, to which we said the exact same as we had ordered already, pointing at it and saying the ultimate one. We then went and paid for it. He then brought out a small one. Which wasnt what we ordered, or confirmed with him. The wacky warehouse toilet has always been pretty grim and for a long time.e now has had a dodgy toilet seat. Understandably, I'm sure this is used often by unsupervised children but doesn't seem to be maintained well. Hopefully, things will improve and we will enjoy our next visit, whenever...