Esher Tandoori — Restaurant in Elmbridge

Delicious food and great service.

I ordered a curry from here through UberEats and said that I had a gluten allergy. Straight away I got a phone call from the restaurant informing me that there were no allergens in that dish but that the kitchen was not a gluten free environment - although I knew this already and was happy to proceed, I appreciated the phone call to reassure me anyway. The man on the call was very friendly and informed me that the curry I had chosen was very mild. I had not realised this and when I sounded unsure he offered to upgrade my curry to something else, free of charge! He recommended a spicy mint dish named Captain Patilla, and even offered to add in some rice as I had not ordered any. The curry was delicious, a bit spicier than I would usually go for but tasted amazing with really tender chicken and the mint really gave it an extra kick of flavour. It arrived on time with a friendly delivery boy and although I declined the rice, it came with complimentary popadom and mango chutney (yay). Definitely...

How to turn a disester in to a super satisfied customer ? Ask esher tandoori . My initial plan was to give this restaurant a 0 star if I could for various goof ups . Being from very late delivery (2 hours after placing order to delivering wrong order to not knowing my delivery address ) . But every one makes mistakes . Ones who rectifies mistakes are the ones who really care . And I was impressed with the attitude of the delivery driver and the restaurant who not only redelivered my entire again (even though only naan breads were missing ) but more importantly they recoked and redelivered my order inspite the restaurant was closed . Curry house - from past experience , don’t care about customer service , but this restaurant team and management surely have gone that extra mile and can’t praise them enough . Needless to say their Balti dish was amazing . Will surely re visit them when I am in the area...

I have been a customer here for years and order at least every few weeks. Recently, I found that they appear on gourmet society where members receive 2 for 1 on mains mid-week, and so I became a member given that I frequent so often at Esher Tandoori.

I then called up to make an order (I usually do it online but wanted to ask how to get the discount) but was then told by the restaurant that they have never heard of that and cannot accept the offer.

The most unhelpful service I have ever received.

I would expect from any restaurant that respects themselves and their customers to at least ask to see this discount (or check themselves), and if they see that it DOES exist then to agree to abide by that for the customer and then call up gourmet society and remove themselves from the list.

They have just lost three customers because of the way they handled...