Mimi's — Restaurant in Elmbridge

The place has a lot of potential which they are not using. The bar area has music and could be a nice lounge if advertised properly but I think they high drink prices doesn’t appeal to people just wanting a drink. The dinner menu is overpriced and the starters are trying too hard to be different and does not focus on what people would enjoy. I have heard great reviews on their tapas and asked if we could order as a starter, the waitress declined and said this was only for the bar area, we asked if we could just order the calamari off it then as the starters were not appealing and we were declined again which was a bit surprising as the bar area was empty and there was only 3 other couples in the dinner area who were already on their mains. We ordered the seafood risotto which was very good. After we finish our meal it took 40+ minutes for the waitress to clear our plates (this may have been longer as we’re engrossed in conversation) as she cleared our plates she notified us that the kitchen was closing in a minute and didn’t know if we wanted dessert- we said we did want dessert and if this was the case it would have been nice to be notified sooner. We ordered tiramisu, 10 minutes later she comes over and says they no longer have tiramisu (disappointing) and recommends the chocolate tart, she disappears again and we see our chocolate tart is sat on the side waiting to be brought over to us. It was decorated lovely however tasted awful. The pasty was like cardboard and the chocolate had just come out of the fridge (obviously where they had packed up for the night) and we couldn’t break into it, we sent it back and then seconds later she brings us the bill with the chocolate tart and a £12 service charge included. I declined to pay for either and explained my reasons that the service and atmosphere has been slow and not very enjoyable. She requests for her manager to take this off the bill. As we leave we say goodbye & thank you to her & manager &bar...

We had really high expectations of Mimi’s restaurant, through a person recommendation, and we decided to book (in advance) a ‘special breakfast’ treat for our daughter’s 18th Birthday.

On arrival, there was no mention of her Birthday by the two staff at the bar area, no escort through to the restaurant dining area, no ‘reservation’ on the table, ‘zero effort’ in any warm welcome or a sign to show any recognition of our reason to be there. Nothing.

We quickly noticed that we, in fact were the only booking they had in the entire restaurant so we had the choice of literally any table. Waiter visits the table and gives menus etc., all fine with that, but no mention of our pre booked reason for us being there.. We ordered our food, which was ok, no real problem’s with that, but very expensive for what it actually was, the full English Breakfast could have been bigger with the portions, one egg, tiny saucepan of beans, two tiny streaks of bacon, and one hashbrown, mushroom, and cherry tomatoes on the vine, we paid nearly £80.00 for our breakfast experience (including a service charge) ~ on reflection, I should have taken that off the bill, but instead, rather than make a scene, my dissatisfaction goes online and viral & I simply will not be returning again. My simple advice to you who read this, is, if you are celebrating anything like a birthday or special occasion, then don’t book your reservation here. The staff are not interested and make very little or no effort at all. Overall Customer service is poor. There is a reason the restaurant was empty, sadly we found out the reason why. Disappointing experience on what is a...

Oh Mimi's, I was so looking forward to visiting you for breakfast on my birthday. Having checked the website, which states breakfast until 12pm, we arrived at 11.45am. We were asked where we would like sit while the member of staff got us a menu. However, when they brought the menu over, they said they had stopped serving breakfast and we could only order lunch.

When I queried this, I was told that there is a 15 minute period before 12pm, when the kitchen clears up breakfast and prepares for lunch. During this time, it would not be possible for the chef to poach us a couple of eggs...

There were very few people in the restaurant when we visited, so it was not busy. Although we had barely missed the ordering window, rules are rules apparently. The lunch menu looked nice, but it was a bit too early for us, so we left and went to Power's instead. They serve a delicious all-day brunch.

Mimi's decor and interior look great. The menu looks very good too, but they're going to have to make sure their website is accurate and maybe be a little more flexible if they want to...