Subway — Restaurant in Elmbridge

I have been to many subways in my time but this was by far the worst experience I've ever had. As soon as I walked in there the staff looked at me blankly, not asking 'what would you like?', not even asking wether I wanted cheese and just muttering 'yes?' without eye contact.

The real problem came when I came to pay; being a frequent subway buyer I wanted to use the rewards points I had saved. The store manager responsible for payments said that there was no way to scan my card because the 'scanner was broken'. With a smirk on his face he refused to input my code number, saying it is impossible on their system which is highly unlikely as otherwise they would not put a long code...

Where do I begin? The opening and closing times set on; the doors, the website and Google simply don’t apply to the lazy staff here. We arrived at 9:15pm, door wide open only to be told by someone that resembles Johnny Vegas they were indeed closed. Everything had been packed away so whilst they are open till 10pm the desire to cook anymore food had perished long before, the last order bell must have been rung at 8pm we had come from a party but now the party had stopped. When you can educate big Johnny on the concept of your closing times there maybe hope for this chain but I shall...

Has to be the best service I have ever received in a subway! The gentleman who served me had only been in the country since January, but this knows how to do customer service! Polite, welcoming and friendly when I came into the shop. Service was swift and was asking me questions about my day whilst making my sandwich. What an amazing staff member who made not just a great experience in subway, but made me realise we should just be kind and more polite...