Bella Rosa Italian Restaurant — Restaurant in England

Called and placed order at 19:07 Order: Bella trio and chips £11.95 Ribs and chips £10.95 Garlic bread mozzarella + Nduja £6 & calamari £5.75.

Was told this full order would be ready by 19:15. Even called back to double check they got that right.

Arrived at 19:20. Service from staff was professional, quick and friendly.

The food itself: the garlic bread and calamari w/ sauce was spot on. No complaints.

The mains however turned out to be what I expected with how quick it was prepared.

Ribs: The food wasn’t cooked fresh. The sauce it was in was watery as if it had been cooked, left in a fridge and then maybe boiled whilst inside the plastic bag it was stored in. The flavour wasn’t completely gone but it wasn’t enjoyable. The bones themselves fell apart as I was eating which made it worst because it was all mixing in together making it difficult to eat. For the price of £10.95 the portion size was generous but i feel that’s to make up for lack of quality.

The chicken trio: didn’t taste fresh and lacked flavour. Again this type of dish doesn’t usually take less than ten minutes to prepare fresh.

Chips: really good chips. Cooked just right. Portion size is half of the box it comes in but I can take that on the chin.

The restaurant itself was full (Saturday night) so not sure if it was just all a rushed mess because they had more orders then could handle but based off this experience I won’t be eating here any time soon especially when there is other well established Italians in the area.

This is purely and honest review of my experience on...

Terrible service and atmosphere. The food here is very tasty but unfortunately our meal was very dissapointing because the service is more like what you would expect from a roadside cafe! I was not greetly particularly well, they were going to sit me literally outside the kitchen serving hatch, so I asked to be moved and was made to feel like an inconvenience and yet there were plenty of other spare tables that were laid. The waitresses stood chatting most of the time by the kitchen hatch, hardly interacted with us, vegetables arrived after the main course meal did so we had already started eating and did not realise they were even coming because nobody said they would follow. Communication is very poor from the waitress staff. 1 in particular. 1 customer was complaining politely about this meal not being right (the vegetables arriving late) and the poor service from the waitresses and to be honest he was spoken to very rudely by the chef so this was very off putting for us! They asked him to lower his voice but they actually spoke quite loudly to him! It is a shame that the professionalism and services levels let this restaurant down because the food was very nice. We would not return for this reason. Whoever owns this restaurant needs to spend a bit of time here and train the front of house staff on how to interact and deal politely and professionally with customers and then this restaurant may thrive because someone in the kitchen is actually quite a...

Birthday meal with friends who had been before. Extremely small and narrow room which meant my clothes smelt of cooking when we left. On booking for 7.00pm we were advised we would have to leave before 9.00pm as they closed then!! On the door closing time was recorded as 9.30 so not impressed to start with. There was a large menu but we agreed on main and pudding only (as time was of the essence and the restaurant was busy). Very limited choice of wines because (according to the waiter) there was limited storage space. Drinks very reasonably priced however. Three main courses were enjoyed very much; Salmon in Lemon Sauce, Duck with red wine and prune jus and a Trio of Chicken/ Prawns and Chorizo. My own choice, a favourite of mine, was Chicken Stroganoff. The chicken was overcooked and stringy and the brandy appeared to be well and truly cooked off as there was no flavour to the sauce. Service was appalling. Meals and cutlery were passed across in front of us in a confusing Speech and attitude of the girl waitresses was sloppy to say the least. An array of desserts were available and we enjoyed Tiramisu and Panne Cotta. Two orders for coffee were missed off and had to be reordered. Altogether, extremely disappointed by this meal and 3 of us wished we had chosen 'Santi' across the street and infinitely superior. Will not...