Bengal Bite Tandoori — Restaurant in England

Attended as a pre-booked table of 9. Before tonight, I was under the impression that you cannot beat the service received at an Indian restaurant, boy was I wrong! Firstly the restaurant did not seem aware that we had booked, we were placed upstairs in the function room. We ordered drinks while waiting for the rest of the party to arrive, these arrived promptly, however concern from my sons (aged 8 and 4) that their orange juice tasted wrong. On taste it had gone off and had bits of white mould floating in the drink. I returned these to the bar and did not receive an apology!

We were offered poppadoms while we looked through the menu, unfortunately I do not know whether these were complimentary or not due to further events.

We ordered and the first round of drinks for the table came at an okay speed, after these drinks had been finished, we ordered more and waited over 20 minutes for the new drinks to arrive. Being upstairs on our own, im not too sure whether we were forgotten about and/or that the takeaway orders appeared to have been prioritised.

After we had been waiting over an hour for our mains, we complained to the bar and were advised that they would speak to the kitchen.

Throughout, the service was non-existant and there weren't any empathic apologies about the service that we were receiving.

We left after waiting almost two hours for our mains, hungry.

Would not step back in this restaurant even if they offered a complimentary meal to entice us back.

The management is lacking and the staff do not appear to care about the...

Apparently what I ordered online to collect was a specialty dish from this restaurant a chicken Tikka balti the price was £9.10. On collecting this order I was shocked to see that this so called restaurant was in fact the small lounge area of a house which obviously had a small kitchen to match , the restaurant was full , two tables ! On asking the only member of staff for my take way meal which I I had ordered 45 minutes earlier I was told it wasn't ready yet ( after I actually tasted this order later I'm pretty sure it hadn't even been started at this stage ) after waiting 10 minutes, which was pretty embarrassing in a area the size of a small front room surrounded by people eating I received my quickly cooked specialty dish . On finally getting home I was shocked to see what I actually received for £9.10 8 pieces of chicken floating on a watery soup of tasteless onions ...I now relised why I had to wait 10 minutes at this joke of resturant , that's exactly how long this dish took to cook . Absolutely terrible, worse curry id ever tasted , sorry I can't even call it a curry because it had no curry taste what so ever ..just watery onion soup. This is not a professional restaurant it's the front room of someones house who definitely can't cook indian .food ..Im leaving this review so I can hopefully save someone else some money . Avoid this place, don't end up paying £9.10 for 26p worth of onion soup soup ...Avoid , terrible place...

A disgraceful episode from the start to finish . Ordered online , waited 1 and half hours before making contact with restaurant to see where the food was . Was left hanging on phone for over five minutes before staff member returned and stated another half hour /45 mins ( no apology).

Food then turns up 45 mins later ,cold and without a meal that was ordered. When contacted again to see what they are playing at the staff member on phone ,who yet again seemed to be unaware that an apology was the correct course of action, puffed down the phone as if it was a chore to deal with. When told they would send it out , I told them that I'm no longer willing to wait another hour while the parts of the meal that had turned up go even colder whilst waiting and I want a refund . The staff member said he couldnt do anything and the manger would ring to speak to me ......... I'm still waiting.

So all in all, the worst experience I've had ordering EVER. A two and a half hour wait for Cold food ,food paid for that didn't turn up and zero customer service skills when I tried to establish what was happening that could take nearly 2 and a half hours to deliver(live 20 mins away). Do yourself a favour ,stay well clear if ordering take away

Update: After having to ring and get hold of the the manager ,who was polite enough, I will be refunded for the missing items ( after trying to get away with a credit note but I won't be ordering from...