Will never visit again.
I attended the HSM Bottomless Brunch in May and could not fault the service of the young lady who served us. She was attentive and made sure our glasses were never empty. The pre ordered brunch (I had french toast) wasn't great though. The French toast was actually pancakes and they were both hard and cold. Was not a deal breaker however as we came for the brunch and definitely got our money's worth.
What an absoulte shame my subsequent experience with your doormen and your absoulte refusal to acknowledge any of my messages let down what was a fantastic day up until that point. I am still awaiting the reply where you explain at what point it is acceptable for two male doormen to come into the female toilets to forcibly drag me out when I'm unwell?
I completely acknowledge I'd had too much to drink, but I was in a cubicle being sick, was not in anyone's way and did not refuse to leave. I told the doormen I would leave after I'd been sick but that did not stop them from ENTERING my cubicle and dragging me out.
Absoutlely disgusting on so many fronts and the actions of your MALE bouncers was highly inappropriate. To make matters worse you've then refused to acknowledge any of my emails or messages RE this matter, shows your priorities really.
Would strongly advise people to avoid this establishment, once they've taken your money they don't give a damn and clearly a business that thinks it's appropriate for two men to storm into a female bathroom and drag someone out who is clearly...
   Read moreWe came here for some food placed our order and we was left waiting for nearly a hour. Some people that came in after us also complained about their wait and they got their food before us. We had to go up and ask where our food was. When it finally came out it wasnât what we asked for. One of us had hot spicy chicken and it wasnât that at all, it was basically plain chicken with a tomato sauce chucked on top which wasnât even warm it was cold and not one bit spicy. The other meal we ordered wasnât what we asked for either. The salad looked like it had been on the plate for a week, eventually the lady came over and asked us how our food was and we politely told her it wasnât what we asked for and we wasnât happy. We also ordered drinks and was passed the bottle with the lid still on and wasnât offered a glass. The service was very slow considering it wasnât busy in the slightest, there was about 3 more tables then us. Unfortunately we wonât be...
   Read moreCame here a few ago with a friend I haven't walked past the place many times and my friend recommended we give it a go.
The place was empty but this is not a proplem to me it just means but peace and quiet for me and my friend to chat and relax. We ordered a few drinks and they was reasonable prices and arrived fast .
The food we ordered was two burgers and I ordered extra onion rings all made from scratch.
The burger was all home made and very delicious I ordered a excellent spicy one and it blew my head off . The sauce was very hot and well worth trying if you enjoy the heat.
Very friendly staff and easy to talk too we will surely be coming back to try other things of the menu .
And different burgers again, maybe even cocktails?
The final bill was reasonable and you can order online in there if you prefer...
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