Chi — Restaurant in England

We visited the restaurant as part of a group of 5 (including a child of toddler age) and ordered a range of 9 dishes and accompanying drinks, including 4 vegetarian dishes as I myself am a strict vegetarian and have been for over 14 years.

Our waitress for the evening was extremely polite and friendly, but clearly very new to the role and extremely nervous and unsure within the company guidelines. The food was bought out very quickly and was presented beautifully. We quickly began tucking in to the food and after I, and two other members of the group, had consumed the vegetarian spring rolls, we realised they were in fact NOT vegetarian, but were the duck choice that was available on the menu.

We called over the waitress to explain the issue and she said she did not know how to deal with this so spoke with the kitchen. She shortly came back and said that the kitchen had said that the chef couldn’t “prove” they were ALL duck ones as two had already been eaten - even though no duck ones were never ordered to our table as we only chose vegetarian options for sides. At this point we were not pleased to have been blamed rather than given an apology. The waitress then took away the dish and “replaced” it with a fresh batch of vegetarian spring rolls, to which we cut them open in front of the waitress and they were YET AGAIN containing duck. She looked very embarrassed and again took the dish away.

At this point, I was left with nothing to eat as they now could not guarantee that none of the dishes we ordered contained meat. We were not offered a single apology or any compensation. Upon receiving the bill we were charged £145.30 for 3 people to eat as the toddler and myself as the vegetarian were unable to eat at your restaurant.

I find it utterly disgusting both the lack or regard for dietary requirements and the horrendous customer service we received. We have both family and friends with nut and dairy allergies and I will be ensuring none of them ever consume any food in this establishment due to the total lack of care and respect on such a serious issue as this. It saddens me that clearly nothing has been learnt from the recent news articles of how serve and life threatening getting things of this nature...

Visited Chi Northampton as a a family of 2 and a half. (7 month old) Initial thoughts when arriving was that there is No step free access! We had a pushchair so needed to lift this up the stairs. How they are allowed to have no step free access in 2024 is a bit unfair as I’m sure others with young children or disabled diners would struggle to access the restaurant! When asked they mentioned something about a ramp waiting to be installed and being able to access from the back. We didn’t see any signage for this, and we’re not offered this route on departure! The restaurant was not busy and our order was taken, we ordered 2 drinks, 2 starters a main and 2 sides, this came to £66! We felt this was extremely expensive, not to mention the 12.5% service charge and the fact the servers didn’t go above or beyond! They also got one of the starters wrong so had to get that changed. The bill also doubled up on items but the price would say £0.00 for duplicates. When questioned the waitress took 10 mins to let us know they are just duplicates but we are not charged extra. What was the point? Could be very confusing to customers. They also advertise NHS discount on the live boards on the Sol central building but when we asked the server claimed they do not offer this as the manager decided not to go ahead with offering the discount. Misleading for diners. Overall, the food was average and way overpriced, service was not worth 12.5%. Bill was confusing and they need to rethink their...

During a recent dining experience at your establishment, I encountered a concerning situation involving the serving of raw chicken in a bao bun. Upon taking a bite of the bun, I unknowingly consumed a portion of the uncooked chicken. Naturally, I brought this matter to the attention of your staff and returned the dish.

In response to my complaint, your staff initially offered to provide a replacement bao bun at no charge. However, considering the severity of the situation and the potential health risks associated with consuming raw chicken, I found this offer to be inadequate. I firmly declined to pay for the meal and requested a more substantial resolution.

Subsequently, your staff proposed a 25% discount for the entire table, which I deemed insufficient. Given the gravity of the incident, I emphasized the need to document the issue by taking a photograph of the raw chicken. This evidence was crucial for reporting the matter to the appropriate food hygiene authorities.

Regrettably, your staff refused my request to take a photograph, further escalating the situation. I reiterated the potential consequences of food poisoning and the likelihood of reporting your establishment to the relevant authorities.

It is disheartening to encounter such an incident at a visually appealing establishment that holds promise for enjoyable social gatherings. The mishandling of this situation has unfortunately tarnished my perception of your...