Chow Asian Kitchen - Reading M4 West — Restaurant in England

I have to agree with the previous review left on here. A definite 'hit and miss' at this store when you make the mistake of purchasing a meal from here whilst hungry and tired. You end up never wanting to return based on the far from optimal service rendered here.

The rice was 'undercooked' on one occasion and when I tried to simply relay what was a legit concern, I found the store Manager rude, VERY rude .... ! Simply NOT the kind of front of house manner one should have whilst a customer is speaking to you.

Some of the young servers are pleasant and cordial. And I've enjoyed being served by them as also the food bought but again it's very 'hit and miss' as mentioned previously.

The rest including the Manager needs to be sent on a crash course in Customer Service!

[I was once charged 50%off the main meal but full price on the side of prawn, @£6.90/7 for four in the bag even tho' it was 10mins before closing. When I pointed out the inconsistency in pricing to the server, all he could do was shrug his shoulders. I didn't ask further, just paid for the main and left. You won't have many returning customers if you keep up with such impolite and inconsistent service.

Also, cutting down on 'food wastage' is something food outlets need to consider and do their part to minimise the same. It's a 'VERY' ethical and moral thing to do.

I've seen 'vats' of red/green curry just 'poured' into the bin. You'd rather bin a side order of prawn that's been sat on the hot plate all day than sell it to the customer, given you're about to shut. Make it make sense to me please, both from a business and ethical sense. Anyways, each to their own]

I would think twice about purchasing another meal from here, for...

Amazed at the poor reviews. We stopped off at the Bicester outlet on the way to and from our holiday in the Isle of Wight. Excellent attentive staff both ways; even down to the man bringing mine over to the table I was sat at after it was prepared (pumpkin katsu), due to my disability. This was even with a long queue.

Unlike others we had a large amount; in fact far to much for me as a small eater. I found out later I could have bought just the katsu and sauce by itself without the noodles (which I did on the way back) for the princely sum of £1.29p.

I would love to see more branches open and also maybe tofu and quorn katsu added...

Red Thai chicken curry- They should learn to serve in proportions properly and talk to people who come exhausted. The curry though tasted ok was insufficient for the rice. lack of consistency in serving rice and curry was appalling. As a customer, I expected a balanced meal, but what I received left me thoroughly disappointed. When pointed out ,they were quite rude. The store manager apparently was very rude. I was explained they serve by portions. I understand that they serve by portions, but I believe it’s essential to maintain consistency in serving both rice and curry. I would personally not waste my time and won’t...