UPDATE DEC 2017 Excellent service, was even given cream for free on my cake and apologie from staff. Good Costas now do this as long as you are buying a meal, Great stuff. Food was great. Wide selection of hot and cold sandwiches and cakes.
Staff bring hot food to the table and check your food is ok, they even offer to take dirty plates away if you have finished with the main and about to eat dessert.
Environment is very clean and toilets are very clean too. Disabled access to all areas of this outstanding Costa branch. Management are amazing as are all the staff.
Updated to 5 Stars.
Older Reviews - All issues now addressed, amazing. Costa branch. Here are old views, now not valid. SHOCK HORROR - MAY 2017
45P TO HAVE A SQUIRT OF CREAM ON THE. CAKE AFTER SPENDING £18 ON FOOD. BAD, OTHER CUSTOMERS SHOCKED. MENTIONED TO WAITRESS AND SHE SAID NOTHING. VERY RUDE.
Previous review. Jan 2017 Really nice service, excellent food and support. I have been in with some disabled friends and they always go out of their way to make your stay comfortable. Really polite and friendly. Plus its next to the Empire 7 Screen Cinema...
Read moreWe timed it just right.Costa was busy but not overly so. The staff were very polite and welcoming. There was a good selection of cake available. This of course makes it difficult choosing the right one. The drinks were soon ordered and prepared. We easily found a table and were pleased to see the table cleared. Other empty tables in the cafe were also clean. This is not always the case in other establishments. So that's a plus factor from me. The cake we chose was excellent, as was the coffee and tea. The cost was very competitive with other establishments...
Read moreUsing the store locator on the website to identify whether or not it is a dog friendly Costa, it showed that this was a dog friendly Costa. So walking there with my dog and two children and then after ordering my drinks being told I’d have to sit outside with the drinks I’d already purchased was a bit frustrating. Change of information is needed online and/or staff to be trained on store policy would help massively. At least I had a warm latte to sit on the ice cold metal...
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