Greggs — Restaurant in England

Dear Greggs Customer Service Team,

I am writing to express my deep disappointment following my recent experience at your Catterick Garrison store on the morning of Sunday, 27th April 2025.

At approximately 10:25 AM, I joined the queue intending to purchase a Sausage and Bacon Breakfast Roll. After waiting for around 10 minutes, I finally reached the counter, only to be informed by a young male staff member that if I wanted bacon, I would face an additional 5–10 minute wait. When I enquired about sausage availability, I was abruptly told that no more sausages would be cooked as "there was only 10 minutes left" of breakfast service. However, the time was only approximately 10:35 AM, meaning there were still around 25 minutes of advertised breakfast service remaining.

As a regular customer of this Greggs location, I have to say that the standard of service has often been inconsistent at best. Experiences like this are unacceptable, and it is disappointing to be met with such poor communication, lack of preparation, and frankly, a dismissive attitude toward customers. I expect better from a brand with Greggs’ reputation.

I strongly urge you to review staff training at this store, particularly regarding customer service skills, communication, time management, and basic manners. Customers should not be made to feel as though they are an inconvenience.

I look forward to hearing how you intend to...

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