Costa Coffee — Restaurant in England

Awful. A brand new building, they had loads of flexibility on how to make such a large space great... and it's a shambles. The quality of the coffee/food/etc is the same as every Costa everywhere (and they are literally everywhere... just turn around in this store and you'll see another one! Not enough? Go to the drive thru, just a minute down the road!) The layout is atrocious, the entrance consists of non-automatic doors that require pressing a large button to open... this button is for wheelchair users for apparent easy access... yet I cannot understand how it is any easier than automatic sliding doors on sensors.... why is this an issue? Because there's insufficient space to queue, so people are often standing in the doorway, with the non-automatic doors repeatedly smacking them as they try to close. Also really stupid for both customers and staff carrying trays full of glasses and hot liquid... make them hold it one-handed as they try and push the button! Seen staff drop trays on more than one occasion and customers cream face first into the doors they expected to open!! There is no space at all for wheelchair users or pushchairs once inside, the queue 'flow' ends in narrow gaps with customers having to weave between tables to exit... hard enough on two feet, but with a chair or crutches? Impossible. As is the Costa way, insufficient or possibly uninterested, unmotivated staff, so the place is always filthy and tables left stacked with trays where people have moved them in an attempt to free space....

It's ok, but...THE DUST!!! I'm sure that a cool industrial look with high exposed light fittings and electrical gantries was a great idea at first, but they are covered in dust! You can see it piled on top of the features and a small disturbance in the air causes your mocca topping the be dusty rather than cinnamon-y. Awkward! I mean I get why they aren't cleaned, the fittings are like 10 feet in the air and tricky for the average barista to reach with a feather duster, but maybe some specially trained squirrels could be employed (using their bushy tails to achieve the cleaning), but again I can see the problem, I mean, it would be tricky for said squirrels to then operate the milk frother as they've only got little arms and paws and there would be a serious risk of scalding.... A health and safety nightmare, am I right?! So, the upshot, Costa, is dust your bloody light fittings and take a closer look at your animal...

don’t come here often but came on a bank holiday Monday. There were not enough staff to serve the queue of customers. Only 2 members..I was waiting 20 minutes for my drink. The girl behind the counter starts making a large Uber eats drink order....I ordered a peach ice tea, and I couldn’t taste any peach so my mum asks for some more syrup and the lady says “it’s already had 4 pumps and if you want more it’ll be 50p” it definitely has LESS than 4 pumps in as I watched the man make it. And my mum says “my daughter had been waiting 20 mins already” and the lady just says “bless you”

Poor service and I went to Starbucks and ordered the same drink and it was much BETTER and I got better service there and better tasting drink

I don’t understand why the manager wouldn’t schedule more people to work on a bank holiday..even if it’s not massively busy, retail can be unpredictable but it’s best to have more people rather than...