Costa Coffee — Restaurant in England

Queued in the drive thru for a significant amount of time. The staff blamed the computer system (fair enough), they then got my order completely wrong. Problem with it being a drive thru is that I had already driven off before realising my drink was incorrect. Annoying that I paid for a more expensive drink than the one I received. If I have had to wait in a queue for that length of time at Starbucks then I get my drink free plus a voucher for a free drink in the future too. It's a shame since I generally prefer Costa...

Just ordered, and was subsequently charged full price for, a large gingerbread cream latte and a large cappuccino at the drive through Costa in Thinford, but they gave us two large cappuccinos instead. Didn’t realise till we arrived back home and took our first mouthfuls, as it’s not exactly hard to get such a simple request right. It wasn’t even busy. We live a good few miles away so by this point it was not convenient for us at all to go all the way back. Very disappointed and won’t...

My brother and I are frequent visitors of this store and are usually greeted with friendly and apt customer service. However, at about 7pm tonight the store appeared to be closed as the drive thru was chained off and the store door was locked. The staff (presumably) were sat around the tables and one woman gestured that it was closed despite being within opening hours. This lady was reluctant to move from her seat and explain herself and looked at me in disgust. There...