Costa Coffee — Restaurant in England

Staff were courteous enough, so hence the 3 for atmosphere. But it was pretty filthy in there today. None of the tables wiped, litter and food on the floor everywhere. But to top it off today, my husband desperately had to use the loo. He used the words "I am bursting" before he went to get in the queue and was waiting patiently. One of the toilets was out of service, and the only toilet in working order was disabled accessible. After my husband had already been waiting a few minutes, a disabled person in a wheelchair and her family joined the queue behind him. The gentleman in her party was adamant that they should have priority over my husband, and was speaking argumentatively with him. My husband explained there is only one loo available. The gentleman insisted that the disabled person should get priority. He decided to validate himself and prove his point by asking staff if they should get pushed to the front of the queue. According to him, the staff member he asked said the disabled person should get to cut the queue. In my mind, disabled accessible doesn't mean disabled reserved. IF there is only one toilet, and there is a line for that toilet, everyone waits. This is common courtesy. Also, my husband would have been very quick in there. Whereas transferring from a wheelchair onto a toilet takes a lot of time. My husband was in urgent need of the loo, and as far as we are aware, the disabled lady did not have an emergency requiring priority. But my husband gave in, and let her go first. When my husband came to explain what happened, I was shaking my head in disbelief. And the gentleman in their party then walked over to where we were sat, to start an argument with us, I think because I had shook my head. We did not engage with him at all at that point, not even a word. We decided to leave the Costa at that time even though we had planned to enjoy our time sat there. We transferred our drinks in mugs into Take away cups, and my husband had to wait until we got home to use the loo. Luckily he was able to hold it. Bottomline...1) Costa please fix your other toilet so situations like this do not arise. 2) Costa, until you do have more than one toilet, please do not validate customers who think that because they are disabled they automatically get to cut the queue for the toilet. And 3) for everyone, just because you or someone in your family has a disability, it doesn't give you the right to be rude. Common courtesy should still apply. Keep in mind, you do not know what other people might be going through. That other person you assume is able bodied might have an invisible disability that you are...

I am a handicapped Blue Badge driver who parked in the required Blue Badge parking and displayed my Blue Badge as required @ 12.20hrs. I ordered my requirements over the counter and attempted to log in my vehicle registration. I was informed vehicle login at Costa's Parkingeye was again still down. I queried the login dysfunction and was advised Parkingeye were advised of network break down and there was no need to worry as no action was being taken by Parkingeye until the problem was sorted. I left Costa's @ 15.10 pm. 2hours 49mins less than the required 3hour permitted. On 2 September Parkingeye Costa's sent to my abode Fine of £100 parking charge fee. I have previously paid a £60 fine as a pensioner on War Disability trauma which was paid through stress caused as a disabled person. I also frequented every Friday Costa's Christchurch to meet halfway family members which involved 5 persons and I always paid for services from my credit card. Ref 107909/986863 being the fine reference #. I took the verbal instructions from staff at the counter and continued my less than 3 hour stay with family. I have appealed the £100 fine on the basis as a miscarriage of justice as I have done no wrong, but obey Costa's staff instructions that Parkingeye login was down. As an ex employee of a legal firm I understand the miscarriage caused to me and embarrassment caused to my person. It appears there is little or no concern even when confronting management at Costa's Christchurch when I again went in to complain on the 6 September. Its a case of Hi way robbery by Parkingeye @ Costa's Christchurch. Hopefully i would appreciate attendance...

I’ve been a couple times with my dad, but never myself gone in to order myself, as we usually walk up in the nice weather. Went in today and was greeted by the rudest lady, I don’t care to even learn her name but she was on the larger side and was wearing glasses, I’ve ever met before very uppity and better-than-thou attitude and kicked me and my registered medical animal out before I could say anything. And I cannot deal with confrontation so I just went along with it. And later had a bit of a cry in the seating area.

Luckily it quietened down and I went in to order and left him outside with the dog I had originally left outside and ran in. I was served by this lovely man named Ben. Made it worth it. To see actual kind staff working here as I have been believing all this time. Hopefully I never see that lady again.

Otherwise great establishment to go for a drink in the sun as the seating is seeming to always...