Domino's Pizza - Derby - Mickleover — Restaurant in England

We have ordered domino’s from this branch in the past with no issues. However, this time we made our order online as usual. One of our pizzas had to be gluten free, and we wanted plant based cheese to be used. The website doesn’t let you select both options, and there is no where for you to provide further details to the kitchen (bizarre!!). I ordered the pizza as gluten free online, as soon as I placed the ordered and received an order number, I rang the branch to make my cheese request and the lady I spoke to said this was not a problem and she would get this arranged. About 25 minutes later, I received a phone call from ‘a manager visiting this branch’ who said that they had made the pizza using normal cheese but had picked up the request after making it. He said our request would not be possible as he was not allowed to do this, giving excuses such as ‘we need to look after our customers’ and he Domino’s we’re not allowed to amend the online order. I told him the website did not give me the option to which he agreed the website did not have this capability. He said the only options we had was to have the normal cheese (not an option for us due to dairy allergies) or have no cheese at all on the pizza (yuck!). He didn’t not offer a refund of any type. He was overall very rude and had a take it or leave it attitude. With our hands being tied, and very hungry, I just said to make it without the cheese. He acknowledged this then quick hung up the phone very rudely. The pizzas then arrived after another 25 minute wait (it was an hour in total before receiving the food!). The cheeseless gluten free pizza as you can imagine was disgusting and inedible. The rest of the pizzas were fine. Our gluten free family member just went to bed hungry. I’m so disappointed with this treatment by domino’s, I have been ordering food from domino’s for 15+ years and spent 1000’s with them over the years. However no more I will find another place,...

Phoned up on Sunday at 7pm and gave an order and asked if they deliver to my address, and gave them my address and told the guy on the phone to deliver it. And waited an hour it’s 8pm and got a phone call saying “you haven’t collected your order and it’s been an hour” well obviously I didn’t collect it because I gave my address intending for it to be delivered and I said I wanted it delivered was my reply and eventually after waiting 1 hour and 15 minutes i got my dinner. All because some guy on the phone didn’t understand the word ‘deliver’ and obviously incredibly dopey. I wouldn’t of given my address if I wanted to pick it up. The food is...

We've been to this particular dominos a few times now after swapping from the Allestree one and we will definitely not be going back. I asked for extra ground beef on my pizza and you'd think it was coming out of their own pockets due to how little they gave me. I swear if I didn't ask for extra they would only give me a few pieces! To top it off we have had cinni dippers everytime we go but last time there was no icing dip and this time it was already opened when it came to having it and the consistency was really off (I don't even want to think what it could be). Really not a good...