Domino's Pizza - Gillingham - Rainham — Restaurant in England

I’ve just had one of the worst experiences I’ve ever encountered at a takeaway.

I ordered through the Domino’s app and removed cheese from my pizza. It was made with cheese, but mistakes happen—I returned to the store, and the team initially handled it well and agreed to remake it. At that point, the issue was resolved.

However, after it was already sorted, one staff member deliberately approached me, told me I was “wrong” and should “check my email,” and began speaking to me in a rude and confrontational way. When I asked him to apologise, he refused. When I asked for his name to complain about him specifically, he refused again, so I took a photo for identification.

At that point, this staff member became aggressive, had to be physically restrained by his colleagues, and even tried to start a physical fight with me inside the store.

Domino’s need to look at the training and behaviour of their staff at this branch and the guy in the picture should thank his colleagues for keeping him behind the counter...

I watched the man peeling the sticker off the order to give it to someone else after I left the store with it, opened the box and fingered it before it was...

Branch is not the issue Domino's it's self, Rainham branch was to busy but app wouldn't let me select another branch for delivery even though I'm located between the two. Speaking to Domino's they said they don't over lap areas, Rainham has a larger area than Gillingham to cover and because they were busy they were not taking orders. I ended up up ordering from a different fast food supplier which ruined my promise to my son of treating him to his favourite a Domino's. Looks like they are happy to throw away business. I will think twice before...

Absolutely disgusting food and service from the MANAGER. She was extremely unhelpful. All food turned up cold pizza wasn’t even cut!! When I ring up to complain got told they only had 2 drivers both were in Newington and would be at least an hour for redelivery. Quick enough to take my money but can’t provide the service they offer then get told it will be 5 to 7 days to get my money back. Absolute disgrace maybe they should teach managers how to manage a...