Domino's Pizza - Redruth — Restaurant in England

Order placed at 1806 with estimated 30 - 40 mins on website. By 1920 nothing had happened so phoned up to ask what was happening. At this point they said it was about to be sent, and would be with us within 10 minutes. I asked how long it had been ready for and they assured me that it would still be hot because it had been under a hot place. I again asked how long ago it was actually made given it would be almost one and a half hours after placing the order and the person just hung up. Seriously unimpressed, especially because once it did turn up it was luke warm, and the various sauces had virtually evaporated. It was clearly not a fresh order and had probably been sat for at least an hour waiting for a delivery. Cost almost £60 and they charged for the delivery as well. Read other reviews which say send feedback to mypizzafeedback. Don't bother, it is a waste of time. They just keep fobbing you off claiming they cannot read their own order confirmation, cannot read the screenshot attachment...

Meat on vegan pizza. When phone complaint made met with a terrible attitude from manager who tried to say “it should be expected as part of cross contamination”and who refused to refund the full order. it is not good enough! That was enough of a problem in itself. When phone call made to obtain managers name to file a complaint they refused to give it… refused to speak.. and another team members bad attitude further soured the event. All need retraining in allergen awareness, cross contamination and customer service. Especially all managers, who clearly think it’s okay to try and protect each other from a well earned complaint at the expense of the customer service. NOT GOOD ENOUGH. Escalated with the complaints system and I expect to see changes and all staff involved in the process dealt with. AVOID if you have any allergies as they clearly don’t have any appropriate training in allergen awareness and...

It's hard to find a company where there is nothing good to say at all about them, but with Domino's redruth it certainly proves it's possible.

The website is the most complicated instrument of cyber torture, I ordered a half n half pizza with loads of different options and I got this cardboard plate covered in dry cheese.

Apparently that's what I ordered, even though I spent 30 mins sorting the order out. By the way I've been a programmer for over 15 years, I think I know how to order a pizza on a website.

The other food was unpalatable and bland.

I contacted the store to try and sort out the error, they could do nothing I even often to pay more for it to be fixed, there was nothing I could do. Manager was about as useful as a back pocket on a T-shirt.

Still atleast with the amount of grease I managed to get the house fire nice and hot. Swings and...