Domino's Pizza - St Austell — Restaurant in England

I dont like giving bad reviews, but this one i feel like I sadly have to.

We arrived on holiday at approx 8pm, quite late for us and thought we'll have an easy dinner, before exploring local area the following day! We ordered 2x pizza and a portion of chips.

The app said 33-37 minutes, brilliant im 15 minutes away. We turn up just under 20 minute later, food is sat there on shelf waiting for us, I had got there early so we'd get it hot when cooked, but its already sat there. Annoying as if id waited the full 35 mins, then id have been very displeased.

Anyway took the food, drive to Asda carpark, which is less than a 3 minute drive down the road, only to find the pizzas are both Luke warm with one havinga single brown hair on it, chips are freezing cold at best. Tried to eat the pizza, ended up having to bun what cost us (in a deal) £25+, and buying a meal deal at Asda. Usually I would have returned to the store and said something, but after a 4 hour drive, I knew my paitients would have ment i would have been very uneasonable and annoyed, so decided to just bite the bullet and leave it.

Would never come to this domino's again, if they cant tell the time to prepare an order, i dont trust there cooking abilities. excluding the hair as that in fairness, could happen anywhere,...

I was let down on this occasion.

I ordered a couple of pizzas for collection at 6 pm, I arrived about 6.05 to collect to see there was another 10 minutes to wait, the girl behind the till asked if I was collecting to which I said yes and pointed to my order on the board. The staff were standing around with only a couple of them doing anything, there were no pizzas in the oven and no drivers waiting. About 10 minutes later a pizza was placed in the waiting area, and about 5 minutes after that my order was marked as ready to collect on the board. I stood by the counter waiting, a few more pizzas came out and were given to the people behind me in the queue at which point I was told they were still making one of my pizzas and it would be another 5 minutes, I eventually got both pizzas at 6.40, the one which had been sat under the hot lamps was barely warm. I was late to get back already so didn't have time to complain to the staff at the time.

I was quite disappointed in the lack of communication from staff, and it seemed having waited in the shop for 35 minutes that the staff were in no rush to fulfil the...

Ordered 4 meal deals, took ages to even phone to say they were having a problem with some of the items and would we like a substitute. We agreed to this and then 30 minutes later the delivery guy arrives, without the substituted items and some of the ordered items. He goes off to get the modding items and says he will be back. By this time all are hungry(8 of us) so we start eating, one of the half and half pizzas he's no cheese and is burnt. Inedible. I got on the phone to explain. The young lady on the phone had no clue how to sort this out! Eventually after lots of time trying to get her to understand. She agreed to give us some money back and send remaining items, we are all still trying to eat as well during all this. She also said if she was refunding some money that we had to return the burnt pizza to the delivery guy, like ed were trying to scam them! Cheek of it all. Then when the delivery guy arrived he said "oh I see you have eaten half" well no it was a half and half pizza idiot. The total order came to almost £80,00 and we had s Rubbish experience! Won't be...