Keynsham Leisure Centre — Local services in Keynsham

I feels like they are running this place into the ground. Dirty, cold and starting to fall apart.

The pool is freezing. My kids are pretty resilient but it is so cold that my 3 year old, very confident swimmer who used to love a dip, now refuses to put her ears in the water and has been put off swimming at all. I saw many kids get in then get out (likely never to return). Even adults were squealing after getting in.

Unless you are there first thing, the changing rooms are revolting. They seem to have stopped cleaning the softplay and our family ended up getting conjunctivitis after not listening to our better judgement and going in.

The cafe only serves instant coffee and the odd muffin... if you can even find someone to serve you.

Even the lifts are shut off to save money. They will switch them on for people who are visibly disabled but many disabilities are invisible.

Feels like they are so focused on saving every penny they are pushing people away. We've started travelling a bit further to use a different pool. Such a pity after so much was spent on the place, but I don't see much of a future under this management.

Don't even get me started on the 'Better' app. Almost impossible to book anything even if...

TLDR: Over-priced, soulless, no free lockers or free parking, forced data collection, brown stains on the pool. Go somewhere else.

Wasnt able to swim here without giving my name, DOB, and making an account with them. I was told this is because in case I want to book a children's session, even though I was alone and had asked to go for an adult swim.

You have to pay for lockers even though the pram parking has the traditional pound coin return locker on them. This is just greed on what is already an expensive swim.

You would think with the forced data collection, charge for lockers, over-average prices, advertising in the complex e.g. diving stands, that they could afford to fix the brown stains from the pool walls and floors and fix the paint chips from the pool ends.

It surprised me to learn that despite taking their customers for a ride their "Better" brand is a registered charity! Certainly not the spirit in which...

Comparatively over priced with extra costs for parking and lockers the small swimming pool was rather disappointing. With only 5 private changing stalls in the ladies we were glad it wasn't busy. We were grateful that the lady could let us in after Better had booked us into the wrong pool after a rather protracted booking process that took at least 10 attempts at the phone call to get through to someone. The system probably works well for locals but for those of us holidaying in the area, just wanting a swim, we feel very grateful for our own leisure centre in the Moorlands that really does seem to have its act together. The pool attendant adding chemicals, for a good half hour, as we swam around was rather disconcerting. No sure it was worth the...