Gusto Divino — Restaurant in England

I am very surprised by all the highly rated reviews. I can only assume that the customers have not been to many restaurants to be able to truly compare this place to. We were early diners so there really wasn't much of an atmosphere. The entire place was very quiet. Usually in other restaurants, you may hear at least staff quietly chatting amongst themselves but it seemed like they didn't want to work with each other, very solemn faces..very bizarre. The waitress took our order and the food arrived in good time. One of our order was wrong and instead of apologising the waitresses gave us a dressing down for not saying exactly what we wanted and implied it was our fault..even though we had said exactly what we wanted (It is not the first time we have ordered this dish, we always order the same sort of dishes in all the italian restaurants we go to) and the waitress misheard us. It is an easy mistake, so even if say if it was our fault, good customer service would be (if they didn't want to admit liability of any sort) is to say "not a problem, let us get you the right dish". But this was not dealt with correctly. The blaming of us, the customer for the mistake, ruined the dining experience somewhat. We carried on wishing not to inflame the situation as we had had a lovely day up to that point. We were hungry and tired so just wanted to eat a nice meal and rest. The food itself (apart from the incorrect dish) was mostly fine albeit underseasoned though we had salt on the table so this was not a huge problem.

After our mains, I asked for a white americano. The waitress looked at me with annoyance and said did you want a white coffee or an americano? Now this is the first time someone taking a drinks order didn't understand what a white americano (americano with milk) was. I was too tired and thought I can't explain if such a simple order can't just be taken so I told her white coffee.

When we asked for the bill, the bill came quite quickly.. but then we were ignored for a long time (they really were not that busy). We went up to the bar area ourselves to pay. Not a single "how was the meal?"..nothing.. (I think they knew they messed up).

Main problem with this restaurant is the waiting staff needs better training with customer service. They left a card with the bill to ask for a review. ... Maybe we just came on a very off day but I really hope they read this review...

I visited with my wife a daughter to celebrate our wedding anniversary and was let down from the start. After being seated we were completely ignored for over 20 minuets until I managed to stop a waitress on her return from another table to ask if we could order some drinks. After another extended wait the same was for ordering our food were the waiter positively walked passed us even though we were trying to get their attention. Eventually when we did get to order my daughter firstly and clearly told the waitress that she had a food intolerance for dairy. This was completely ignored when they brought out the food (steak and salad) that was covered in cheese! When reminding them of the intolerance and also requesting no balsamic they returned with a replacement that was still covered in balsamic. My Bruschetta was diced raw onion with some tomato's that was not in the description on the menus. We asked to pay after our mains so that we could leave and offered some polite feedback regarding the meals that we had to return uneaten but they still presented us with a bill for the full amount. Being that it was a celebratory anniversary meal we paid and left! The young girl waitress seemed polite but embarrassed, however, the rest of the establishment was a complete failure of basic food safety protocols. My advice is to avoid here if you have any food intolerances as they seriously need to review their values...

Very disappointing meal here tonight. I like to support local so thought I’d try this place in town instead of going over to Devizes or Melksham like we normally do. What a mistake that was! We had meatballs to start which were hard and bland, but we ate them because we were hungry and I thought “oh well, might’ve been one bad batch, maybe the mains will be better”. Wrong again… I had carbonara which felt very oily in my mouth; I couldn’t finish it because it actually made me feel sick. My partner had a pizza which was doughy in the middle and very greasy. He also didn’t finish his meal. When our server Alexia came to take our plates, I informed her that our meals were oily and she tried to patronise my partner by telling him “that’s just how pizza with pepperoni is”. I can appreciate that pepperoni pizza is probably slightly oiler than some others but I’ve never seen one quite as bad as that! And she didn’t even comment on my pasta - which shouldn’t be oily at all anyway - so I reiterated that it felt really oily in my mouth. With that, she picked up my cutlery and stormed off. No apology, no offer of another dish. Then she went and served another table and practically ignored us! So my partner went up to the bar and settled the bill himself. To be honest, I felt like walking out without paying, but unlike my server I actually have some manners. Oh well, at least I know I’ll never be coming...