Half Way House — Restaurant in England

Recently my husband & myself visited the newly re-furbished Halfway House, Blackpool where we ordered food & several bottles of champagne during our evening. Everything was going well with friends & neighbour's we hadn't seen in a long time, when, unfortunately, my husband discovered that whilst we were eating our meal, customer's with 2 dogs, who had recently left, had also left a huge amount of dog vomit on the floor right next to where my husband was sitting!!! We both asked members of staff (several times) to please come & clean this most vile mess up but no-one was willing to do so, but worst of all, we approached the Manager, Paul, we believe to be his name & he refused point blank to do anything about it!!! Due to this happening we could no longer continue with our meal as the vomit was beside us for at least 10 minutes which is totally unacceptable!!! Eventually after my husband & myself persistently asked staff for help, the Manager came over to our table with "Blue Roll" & handed this to our neighbour's & I quote, said, " It's the dog owner's responsibility for there dog, he should clean it up!" We were again disgusted as even though our neighbour's had a dog with them it was not there dog who had done this disgusting accident but because our neighbour was put on the spot, he was willing to clean the mess up!!! We stopped him from doing this & told the Manager he was wrong to ask this man to do this & he therefore should bring the correct cleaning equipment out to do the job properly!!! Very reluctantly, he did but only with a brush & pan & he didn't mop/bleach the floor afterwards!!! On the night we were offered no apologies or anyway of compensation after such a horrible disruption to what started as a lovely meal. The Manager, Paul disappeared instantly after he kind of cleaned the mess-up!!! We never saw him for the rest of the evening!!! However, after contacting the Joseph Holt Brewery directly, we have since received a generous amount of vouchers from themselves which we are very grateful for. We live nearby & were so pleased to see the turn around of this bar/restaurant but after what we experienced the other night, the thought of going back really turns our stomachs!!! We are thoroughly disappointed with the overall attitude of the Manager, Paul....he has absolutely NO CUSTOMER SERVICE skills whatsoever!!! We can only hope that the Joseph Holt company have taken the appropriate action against this Manager to ensure he is up to speed with his Customer...

What a disappointment! We had so many visits here snit this was my last .

If changes have been made to your products it’s important that you inform your customers not just for allergies but also for general guest satisfaction.

We had to send out meals back and order an alternative due to the chicken used in their burgers being completely different from the usual product (the texture, look and taste).

We opened for the beef burger instead after requesting a new meal, only to receive ‘punishment on a plate’ in the form of a burger that was significantly over cooked, badly presented and that’s before we get to how the situation was handled.

Granted the young man who assisted us first was understanding, polite and helpful the same cannot he said for the ‘manager’ on duty Paul who had no business being in such a role. As a manager it is your a duty to ensure customer satisfaction as appose to avoiding eye contact and approaching every other table to see show their experience was going (yep we watched you speak with atleast 3 tables before you lowered your eyes and scurried past us). Once we got Paul’s attention it was clear to see why we didn’t want to communicate, he has no idea how to.

Granted we were issued a full refund and promptly took ourself to Nandos - the whole situation could have been avoided had you just taken ownership instead of saying ‘well the chef hasn’t noticed a change’ if he can’t tell the different between Butter Chicken Burger & Garlic & Herb maybe you need a new chef (and a...

Been going here for about 4year for the festive menu never add any problems before it’s been excellent.However been there 2nite and wat a disappointment only got 2 roast potatoes no parsnips available small selection of veg lot more choice In previous years not fresh roast potatoes then when we asked for more the manager wasn’t very happy so he brought them out then wen the pudding came out what a disappointment I ordered cheese cake it’s came out like it ad been dropped even the waiter didn’t no what it was wen he brought it out and when he brought the Christmas pudding out well what can I say it was a slice of fruit loaf with to drizzles of custard that was suppose to be brandy custard which it definitely wasn’t so we called the waiter over and told him didn’t really no what to say we asked to speak to a manager and then another waiter come but he didn’t really no what to say then he got a manager that didn’t really know what to do the wen we showed him what was suppose to be cheese cake and said to him would u eat it like that and he just said he’s didn’t like cheese cake then we said about the brandy sauce he said it was we said no it was just custard he said it was mixed with brandy sauce so we said we wasn’t happy with any of out meals so he gave us 10% off then to top it off the state of the toilets paper everywhere so we told the manager he just shrugged his shoulders and walked off saying oh my god.We will not be coming back...