Booked a table for 15 people for a family celebration. Pre- ordered our meals to make it easier for the restaurant. Arrived on time at 4.30 to be told they would need table back by 6.30. Thought it a bit odd, but said OK. Waited 45 minutes for our starters, then quite a while for Main meals. (Restaurant wasn't busy). Only 1 young waiter serving all 15 of us so only able to bring 1 or 2 dishes at a time. People also waiting for side orders. Food was good, but it was a bit pricey for portion sizes. Young waiters and waitress very friendly. Far too nice to be working here! Just before we finished main meals, we were asked if we would like more drinks, which we ordered. As soon as we had finished main meals, the older waitress/"manageress" appeared with the bill and card payment machine. (We hadn't even asked for the bill) Bill came to £600+ we had to pay a £60 surcharge!! (Which, apparently, according to the restaurant, isn't a lot of money!!) We then asked the young waiter if we could have the cake that we had taken with us, which he brought to the table with plates, etc. About 5 minutes later, the older waitress /"manageress" returned and was clearly not happy and started giving us dirty looks, rudely saying she's trying to run a business ,mumbling under her breath etc etc. She made the whole atmosphere very awkward. After we ate our desserts we got up to leave, some of the party still hadn't finished their drinks, but we had to leave them. She then approached me saying we had a deal,we said 6.30 and you were 40 minutes late! I was actually there bang on 4.30 as planned. She then told my 76 year old mother that she was barred after my mum commented on how bad the service was! Other restaurants would ask you to maybe sit in the bar area to finish your drinks or desserts but not this place! Also, if they are expecting another party, why not set up another table ? The restaurant wasn't busy. My son was still eating his dessert, so I went back in to speak to him. At this point, a male "manager" snatched the cake knife out of my Son's hand , cutting his hand. My son understandably became rather annoyed, stood up, and flipped the table over. Sadly, the situation became quite heated, and being told to F off isn't very professional. This whole situation could have been avoided if the "managers" understood Customer Service ! You will find better customer service at McDonald's to be honest. They then have the audacity to phone me 3 days later as they are not happy with the comments made on TripAdvisor and accused me of being in their restaurant a few weeks ago, causing trouble and accusing my son of being a drunk driver!! All Lies & Slander!! You should be ashamed of yourselves! Advice to Customers: Don't bother, save your money & go elsewhere ! They completely ruined what should have been a lovely celebration for my daughter!!! Advice to "management": Learn Customer Service Skills AND how to run a restaurant!! P.S. to the guy that said, "Good luck in writing that review." Here you are - enjoy! I wouldn't step back in your restaurant if you paid me!