Harvester Sea Horse Poole — Restaurant in England

We went here 23/6 for a birthday breakfast for myself. We Walked in and only one table was occupied. We sat down and ordered. We were expecting the food reasonably quickly seeing as the place was empty but no. It took approximately 30/40 minutes before our meals turned up. My poached eggs with my eggs Benedict were actually hard boiled and it was only warm. My sister in laws pancakes were also only warm and instead of providing the maple syrup? in a container for her to add herself, like other harvesters, they had poured it all over.

My brother ordered the classic breakfast. The small container with the baked beans wasn’t even full and he joked he could count them once he’d removed the skin off the top. It appeared the food had been ready for a while but seem to have dried out? Possibly under a heat lamps. We are not typically complainers and myself and my sister in law actually finished our breakfast but my brother had had enough and said the only thing actually hot were the sausages. The waitress finally returned and he said he wasn’t going to eat his because it was cold. She offered to get the kitchen to make another one but he refused as he didn’t have another 40 minutes to wait. She said they could do it quickly! He asked why it had taken so long and how long had it been sat under the heat lamps? She had no answer and went to the kitchen returning with the bill saying his breakfast had been deducted. By now another 3 people had been seated and also seemed to be querying why their food was taking so long. There was no urgency at all in the restaurant, they appeared to be coasting as it was so quiet and the food was the worst we had ever had in a harvester. We paid for the two meals we had stupidly eaten when we should have returned them and will not be going to this restaurant again.

The fact they left the waitress to deal with it instead of sending a supervisor showed exactly how...

6 of us had a table booked for 09:30 on Friday 29th September. We had a young girl as a waitress. She took our drinks order and brought that to us, then she seemed to disappear, she came back 10-15 minutes later and took our food order. We then waited nearly an hour for our food even though it wasn't busy and 4 of the breakfasts were brought out by another waitress with our waitress bringing out the other 2. In between taking our food order and bringing it out to us, we didn't see her at all. We wanted to order more drinks and eventually called to the other waitress who got us more tea and coffee. Our breakfasts were almost cold, our eggs were hard and the scrambled egg was hard. The sausages were definitely not up to your usual standard. If my black pudding and mushroom had been hot, it may well have been palatable! The beans and the hash browns were cold and not that nice. We ate most of the food because we were exceptionally hungry and were leaving for a long journey. I, and my girlfriends were really disappointed, as we have eaten at the Sea Horse before, at breakfast time, and had really good food. Also, we were doubly disappointed because you have stopped the "build your own" which we have always preferred to a standard breakfast. It felt as though your staff require more training and you need to find a different meat supplier for your sausages at least. There was absolutely no excuse for an hour's wait as there were no more than 15 people in the...

Was on holiday with my family and decided to take them to this Harvester. Upon arrival we was told we had to wait 15mins for a table, which was fair enough as we didn't book. Once we was seated it then took another 20mins for the waitress to come over and take our drink orders. After placing our drink orders we then had to wait a further 20mins for our drinks and salad bowls to come. We went up to the salad bar and came back to the table with an empty bowl and was extremely disappointed as there was hardly any salad available. It then took then 10mins, after complaining to fill the salad which was still very limited (no lettuce). There was no rolls or butter and again I had to ask for assistance. Once getting our limited salad to the table we then realised there was no cutlery, my daughter asked a waitress to get some cutlery. She agnolaged her and never returned. My partner then had to go to an empty table to retrieve cutlery for our table as we had been waiting another 10mins. At this stage you can imagaine our frustration and was ready to walk out and eat somewhere else. NEVER in my life have I experienced such poor customer service. I will NOT be returning to this branch or any other...