Heather's Coffee Shop — Restaurant in England

I am compelled to write a review following our recent visit to Heather's Coffee Shop, a visit that was marked by a series of unfortunate and deeply dissatisfying experiences. We initially chose this café with the intention of supporting a local business. However, what we encountered was a series of disappointments that I feel must be shared with the community.

Firstly, the quality of the food was shockingly poor. The Full English Breakfast I ordered was far from acceptable. The beans were served cold, devoid of any semblance of warmth. The egg, a crucial component of any breakfast, was undercooked, raising concerns not just about quality but also about food safety. The sausages seemed stale, as if they had been cooked several days prior and merely reheated for serving. The tomatoes, an easy item to get right, were also cold, further adding to the sense of disregard for basic culinary standards. As for the bacon, it was of such low quality that it detracted significantly from the overall dish. The only passable item was the bread, which was merely satisfactory.

The latte was an utter let-down. It tasted so offensively bad that it was reminiscent of diesel. This was not the latte one would expect from any establishment professing to serve quality coffee. My suspicion that it might have been made with instant coffee granules only added to my dismay. This was not just a poorly made latte; it was a fundamental failure in delivering a basic coffee shop staple.

The service compounded our negative experience. The staff members, who we interacted with, both at the counter and in the kitchen, displayed a level of disinterest and dismissiveness that was both shocking and unacceptable. Their attitude conveyed a sense that our presence and our basic requests were a nuisance. This was not just a failure in customer service; it felt like a complete disregard for the principles of hospitality.

Moreover, the price we paid was exorbitant for the quality of food and service provided. To charge £12 for a breakfast of such poor quality and nearly £3 for a latte that was undrinkable is not just unreasonable; it's exploitative. This was particularly egregious given the café's suburban location, where one would reasonably expect more moderate pricing.

In conclusion, our visit to Heather's Coffee Shop was a regrettable decision. We had hoped to enjoy a pleasant meal and support a local business, but instead, we were left feeling disrespected and undervalued. The lack of quality in both food and service, coupled with the unreasonable pricing, was disheartening. I urge the owner to take these criticisms seriously and address the evident issues in their establishment. As for potential customers, especially those with dietary restrictions or expectations of basic culinary competence, I strongly advise reconsidering a visit to this...

A Regrettable Choice with Heather's Coffee Shop

My husband and I chose Heather's Coffee Shop in an effort to support local businesses. Unfortunately, this decision led to one of the most distressing and disrespectful dining experiences I've ever had. As a pregnant woman with specific dietary needs, the treatment and service I received were appalling. When I inquired about egg-free options, due to a serious intolerance, the staff's response was not just unhelpful but blatantly rude: "nothing." There was no attempt to offer alternatives or to accommodate my dietary restrictions. This indifference to a customer's health need is not just poor service; it's a severe lack of professional responsibility and empathy. The situation worsened when we ordered their 'Soup of the Day', assuming it to be a safe option. To our dismay, the soup was not freshly made but a pre-packaged mix containing egg. The staff, showing a complete lack of due diligence, failed to check this until we pressed them. Upon realizing the mistake, they offered no solution, apology, or even the slightest hint of concern. We reluctantly ordered a toasted baguette, which turned out to be another disappointment. Paying £26 for such an experience was not just a financial waste but also an emotional ordeal. The quality of food was atrocious, and the latte was undrinkable. What's worse is the utter disregard for customer care and health concerns. I am astounded by the level of incompetence and insensitivity displayed at Heather's Coffee Shop. It's a disservice to the community and a slap in the face to those trying to support local businesses. I strongly urge others, especially those with special dietary needs, to avoid this establishment...

Price too high for the quality of food and drink offered. With Cadbury Garden centre doing much better food and drink next door I'm surprised they get much business. Latte far too hot took 15 minutes to cool down massive quantity of milk tasted awful I'd rather have a Nescafe latte sachet. The lady making the drink in front of us at the counter clearly thinks pouring scalding hot milk into a cup with espresso is a latte. The banquette I ordered was weighted down by so much cheese it had separate the two halves ended up like a pizza minus the tomato. Cobwebs on the ceiling and aircon unit. Dated throughout looked like they had opened a cafe in an old dusty conservatory plus cheap furniture. My partners toastie was average neither of us drank our lattes we went next door for coffee. The only positive is the staff were friendly and polite. No flat white offered on the menu. Didn't try cakes...