Into The Woods — Restaurant in England

We’ve visited Into The Woods a few times in 2022 whilst on holiday and had great time. Sadly on our last visit in July 2023 this all changed. We went along with a group of friends to have a meal and a game of bingo. What should have been a lovely fun evening turned out to be nothing short of horrendous. We all arrived at just gone 6 and placed orders for meals. Each of our party placed their orders (4 different orders making a total of 12 meals) none of which were anything elaborate and there was a lot of duplicate dishes within these 12 meals. The first two meals came out swiftly and looked good. This is where things started to go wrong! The second two meals finally arrived approximately 45 mins later, one of these meals was the same as what was on the first order, There had been two separate meals brought out in the meantime to other customers who had placed their orders since we had all placed ours which was very strange (into the woods claimed it was only for chips but it was very clear that the baskets contained burgers too! Another 2 meals for our party after a further 10/15 minute wait, we were at the hour waiting mark by now!. The next two followed about about 10 minutes later. Our meals FINALLY arrived after a 1hr 25 minute wait!A couple of us had queried our orders at the hour wait point to be rudely told by staff that ALL MEALS WERE FRESHLY COOKED so we would have to wait our turn (later we were told they could only cope with cooking two meals at a time!) so every order that was for 2 or less meals we were told we’re done first as I quote‘they’re easier to do’, Therefore this meant as a family of 4 ours was being put to the bottom of the pile each time a new order for less than 4 was ordered! This was noted by later order numbers being called for similar/same meals that we had on our order. We had a very unpleasant encounter with the manager who was very rude, in our faces, giving all the hand gestures and comments to my husband for a fight, which obviously made us feel very uncomfortable. Three female members of staff being rude and one even lying to the manager which other people heard and made the manager aware of this. After us saying we would never return to this shambles of a pub, we were then told not to come back by the manager and I believe his wife, he even threatened to take photos of us to remind staff we weren’t allowed back 🤣. Result of it we did finally get an unwilling refund of our meal which was left uneaten and according to others one of the female members of staff stormed in shouting FREE FOOD. We’ve been assured that they won’t be serving any more food from now on as they can’t cope with the agro! Sadly they didn’t do this and continue to serve food which apparently isn’t great! It’s a pity they didn’t stop serving food as I certainly wouldn’t want anyone else to experience the unprofessional rude threatening approach we experienced! The Ship just round the corner is far more friendly and the...

Don't bother if it looks busy. The menu looked decent and excited to try some Texan style grub, but when two families (8 of us) went to try this out we were let down.

Although the sign says 'family fun, stress free' it was far from this. There was a 10 min wait for the bar and when I got to the front the barman told me the kitchen wasn't taking orders.

According to him they were backed up with tickets and needed time to get through it. I asked him to let me know when they would be ready, but he didn't bother. After 45 mins we decided to order 'Just Eat', and at that moment a pleasant lady asked if we had ordered food. She was the chef and was collecting menus off the tables.

When I told her what we'd been told and she said they never stopped taking orders. I very much doubt this because she started collecting the menus 45mins after we were told how long the wait would be.... convenient. It simply too small to cope with the families it aims to cater for and, if the barman was to be believed, then communication between staff is terrible.

Simply put.....this place is poorly managed and is only good for a pint if...

I’m frankly flabbergasted by the reviews of this place. I only gave it one star because I couldn’t seem to give it zero and leave a comment. Don’t bother! Friendly and welcoming?! Anything but! Awful music being played too loud and when I asked if the music could be turned off in the beer ‘garden’ (patch of waste ground) as we were the only ones there, the guy looked at me like I’d lost my mind and was then told that they play music ‘all day every day’ and he reluctantly agreed to turn it down while shaking his head! The place is a mess. The drinks were poor as was the service and the ‘welcome’ sign was a list of things you weren’t allowed to do. I can only guess that it’s under new management or that people are full of holiday spirit and willing to turn a blind eye to its...