Just Baguettes — Restaurant in England

Ordered through Deliveroo. Horrible, horrible food, rude customer service (well the lady I spoke to anyway!) I’m pretty sure I had the same issue with this place a while ago too. No idea where to start, but please do not buy from here. I can’t believe they are still trading. Food: I ordered two items. One panini with double cheese and onion plus tomato’s, and one cream cheese and avocado and tomato baguette with cranberry sauce. What I received: they didn’t even bother to send the double cheese and onion panini, instead they sent a half “ripped” or somehow just an odd sized BAGUETTE, not a panini, cold and stale. I’ve never even seen a baguette this stale! No tomato’s added. Second item: see pic. Sent me another stale baguette with NO AVOCADOS and again, no tomatoes. On top of that, almost all the disgusting soggy cheese had fallen out and smeared into the bag with the cranberry sauce. I decided to call them and explain what happened, yes mistakes can be made, however the lady I spoke to-named JACKI-extremely rude! She not only tried to blame me, she told me “what am I supposed to do then?” She said they try to call the customer if something has “ran out”, but no call was made. She said the avocados ran out but the reason she forgot the tomatoes was because she had another order at the same time?? Even though I had called her prior to making the order to confirm they had everything! She would not give me my money back, or resend. She would not let me talk to a manager, my guess is the manager decided to tell her to explain Ashe wasn’t in or something. I asked her 10 times for her name, she just kept talking over me-shouting actually! Then just hung up the phone! Horrible person, she clearly doesn’t care and doesn’t want to be there and do her job. So, I’ve lost £15, because they’ve decided to steal it and not provide any sort of resolution for it. It’s not even about the money, I just want people to avoid this place-I’ve never had an interaction with a hospitality based company in this manner! PLEASE, DO YOURSELF A FAVOUR AND DONT ORDER FROM HERE! Everything a good business should have as a minimum even, they lack in it! Service, food quality, staff, atmosphere, I wish i could give it a negative number! I will take this further, not only for the missing items but everything else too. Not for my money back only, but for the...

We ordered food at 11.00am for delivery lunch time between 12.30 & 1.00pm and was told this isn't a problem! I told them that last time we had placed an order for delivery it took over 2 hours to arrive! This time they said it would be on time! Come 1.10 pm I phoned them to see where the food was and was told that they are waiting for the driver to come back from another place! This means I would have to wait another 30-45 mins for the food to arrive! The person on the phone didn't care as I cancelled my order and said this service was poor! I would recommend going in to the shop if you want food and even then you will have to wait 20 mins because of how slow they are! I would avoid them at all costs and go...

We have been working with Just Baguettes for nearly 2 months now and have been so impressed with the flexibility and commitment to supporting our requirements. We are a local football club receiving weekly platters and an on-site catering van for match days. Our supporters love the hot and cold selections and as such reasonable prices. Our players and staff enjoy the range of platters which always come freshly prepared and safely wrapped and delivered. We hope to continue this partnership all season and just wish to thank Joshna, Sasha & their team for such a great service! Andy Woodward, Commercial Director,...