Had the most bizarre experience in the Kino Lounge this evening which resulted in an extraordinarily disappointing outcome.

I'd gone in to have a meal with friends, sat upstairs and ordered steak and frites, I'd ordered the steak medium but received as rare, (ironically, wait for the next part) not to cause a fuss despite the steak being cooked rare I decided to just go on and eat it, the steak was very chewy and was finding hard to swallow to the point where I got a part lodged in my windpipe, not too alarming as still breathing ok but the steak wouldnt go down and was sat at the base of my oesophagus. I proceeded downstairs to the toilet when on coughing the piece of steak dislodged and I coughed it into my hand. I went to the toilet to clean up and went back to my friends who were relieved I was OK. I left the rest of the steak and we ordered coffees.

Next thing we know the waitress has come up to us, asking us to leave as I'd been 'sick on the stairs' and other guests had complained, I calmly explained the situation with the steak and what had occurred, but she was having none of it, we were being thrown out......!!

I can only hope in hindsight that this was a huge misjudgement in the moment by the Kino lounge staff at the time, I honestly cannot believe what happened there today.

I will make a further complaint in writing to the CEO next week.