Well last sunday a polite girl serving us must of went out the night before or just not great at her job cos she was a disaster. I understand accidents happen and people do not perform like robots and can be over worked, stressed etc but.... First of all a whole glass of beer was spilt all over the table chairs and floor, lucky not on us and obviously she cleaned up as much as you can but would of been better to have moved us as it was quiet and there many tables available cos the floor needed mopping but through out the meal you could smell beer as the floor was still damp from a cloth wipe up. So we ordered starters a sharing platter amongst other things and given no plates which we ended up getting ourselves cos the waitress was no where to be seen. Also i was served a dirty class and wasn't asked if i wanted a lemon or not in my drink i was just in the glass.... I dislike lemons a lime would of be nice, Maybe as ask for people preferences? The ravioli was like water not sauce and one pizza was like why does half of the pizza have no cheese and just sauce, also things we're missed off our order for the starters and was put as main even tho the orders where done sperately and got mixed up with what we wanted. We had multiple drinks and other glasses took a while to leave our table. In the past 18 months I've been to this location twice and wasn't disappointed at all zero to complain about hence why coming back for a third time. Ive also been to other prezzo and never had a such a bad experience of food service. This was a huge let down for a Birthday meal when a decent amount of money has been spent even with 15% off. We were offered more 15% off vouchers for our next visit, we left them on the table. Only one person in of the group really enoughed there food everyone else walked out feeling very unsatisfied.