L'Ulivo Alsager — Restaurant in England

I did not complain at the time of the meal to avoid awkwardness at a family event, which was to celebrate my 30th birthday and to avoid further delay. I have emailed the restaurant with my experience, with no reply. I am just disappointed, as this was to celebrate a milestone birthday.

In December 2021, my family and I arrived at L'ulvio at 8pm. This was a party of 7 people. We were patient with the initial wait for the table and I understood certain drinks being out of stock.

However, the 20 minute wait to order drinks, further 15 minute wait to order food, followed by a lengthy wait for the starter and for the main to be served at 9:30pm, was ridiculous. Especially, as waiters kept asking if we wanted to buy more drinks and didn't even apologise, or manage expectations, when we said we were hungry and said we would like to eat dinner.

At 8:52pm, my partner noticed the feedback email and text requests, that were received at 8:14pm before we had even sat down. We actually finished at 10pm, my family had further 30 mins travel time on top of that, including my mother who had to work the following day. We had to skip the traditional blowing out the candles on the cake, as I just wanted to get home. I understand that Saturday night for a new business could be busy, but the time it took for 2 courses and drinks was not acceptable.

Now onto the quality of the food, I can at least say that the people who ordered meat or fish dishes were happy. However, the vegetarian food was inferior to the last time we visited in Romazzinos. The Ciambotta was insubstantial, considering the wait that we had, and was bland. The Margherita pizza was so salty, I had to give up on it, which is very odd, given that a Margherita normally focuses on a tomato and basil flavours with the creamy texture of the cheese. It was also quite oily. The mixed vegetable and cheese pizza was bland and did not include the artichoke mentioned. Funnily enough, none of the Front of House staff asked us if we were happy with the main meal.

On a side note, serving 1 small bottle of tap water with glasses that are suitable for tea lights to a table of 7 people, is not practical. I understand the need to sell drinks, but unhappy customers don't want to...

First visit to L’ulivo since the Romazzino changeover. Overall, an enjoyable evening was had with friends, but a few comments below.

Positives: Excellent service from friendly and attentive staff. Good atmosphere with Italian music and great ambience. Tasty food, particularly the burrata.

Negatives: Prices are definitely too high for the small portion sizes. Our friends had a side of fries which were £5 for no more than a handful on a small side plate. These should either be half the price or twice the portion size. Same for my carbonara, which I regularly had at Romazzino. It was a small portion which cost £13.50 and an additional £4 for a few chunks of chicken. Finally, pasta and risotto should be served in a deep pasta bowl, my wife’s risotto, whilst tasting good, would have looked far better presented in a bowl rather than spread over a plate. No issue with the taste of the food. Very authentic and enjoyable, the 3* rating is due to presentation and value.

Very pleased to see this restaurant still operational in Alsager as it’s a great spot, and we will be back, but there just needs to be a...

Do not got here if you have any kind of dietry restrictions. I went and said i had a soya allergy, they said no problem. Starter was ok, but they removed items from the plate with out informing me before hand. I asked what i could have for mains and they said steak or fish. Cool i though i could have those meals. No i was wrong. I ordered the steak expecting a meal. Instead i was given a slab of meat and eighth of a lettuce head chopped up and a tomato just cut into eight parts. This was a £37 meal. I told them i didnt want this as its not worth that amount of money. They came back with the meat and a spoon of over cooked spinach. Awful again. I tried to send it back but the wait staff didnt except that. Told them it wasnt going to be payed for. By the time the bill came it was still on there. Had to complain again to get it removed. I ended up getting take...