Abysmal experience, inaccessible ordering system, condescending staff. A horrible experience overall! Tried to order a salad from the menu, and expected to choose my toppings and such from the perpendicular salad bar, which had various empty and half-filled boxes of unlabelled toppings. The menu said I would be ordering a regular salad, with my choice of salad toppings and such. I placed my order, and was told by the uninterested (and frankly miserable) server that I needed to choose, so I pointed to the items in the salad bar, but she said, no, from the menu, and pointed to the sandwich fillings. What?? And I’m dyslexic, and was presented with an inaccessible wall of text that made no sense and had no choices from the salad bar itself, which made no sense, and I tried to figure out what on Earth I was supposed to do, no luck there, and she didn’t care to explain it to me even though I was clearly stressed and confused. I pointed frantically at what I wanted to hopefully get across what I wanted, embarrassing myself and such. There was no labels on any of the toppings or salads, making it incredibly difficult to ask for what I wanted, as these salad bowls are bloody extortionate and I bloody hope to get what I ask for. This is incredibly inaccessible for others, such as those who are colourblind and hence would have a hard time distinguishing each thing as they’re too similar and really should be labelled. My £6.50 second mortgage salad arrived, and clearly was just that bagged salad you buy in bulk and smush onto a plate (I’ve worked in retails, I can tell.) with coleslaw in the middle (NOT what I ordered) and a even then, it was a piddling small spoonful of tasteless bottled coleslaw. £6.50…. For this?!! God. The waitress didn’t ask if this was correct, just condescendingly asked if I’d like a sauce pot. Knowing it would be the only thing to salvage this travesty, I said yes. The salad was limp and flaccid, and and yet devoid of moisture and lacking in texture. The coleslaw, the only interest to be found, was flavourless and cheap. The glass of water I was given was half filled, and lukewarm at best. The table was sticky and unclean, and the chairs were deeply uncomfortable, exacerbating my back pain further. I will never be coming here again, this is awful, and will be warning all my friends never to come here. Improve your service, this...
Read moreMy new go-to cafe. The coffee is lovely and food is delicious. Allowing pets inside is a nice touch, but I believe they are only allowed on the ground floor and not upstairs, which is perfectly fine. For lunch, I would definitely recommend the toasted chicken and pesto ciabatta. Staff are friendly and never keep you waiting long, despite how busy it can get. This brings me onto the 4 star rating for the atmosphere. It can get very busy here, making it hard to find a table. Obviously this is good for the cafe as they are doing well for business and for good reasons. But that as it may, my opinion is completely subjective, as I prefer a cafe with less people or no people. Unfortunately this would usually mean that they are failing due to bad food or service etc. Leykers do not have to worry about that, as their food and service is...
Read moreStaff undertrained and hostile. It's a pity because we have loved going here in the past but probably won't be back any time soon. Busy Sunday, no manager on shift, girls working are anxious and/or aggressive when something goes even a little wrong. Today we had a small issue with one of the drinks, nothing that couldn't be fixed by a simple remake of the drink, when we politely asked for the drink we had paid for the girl on the till was incredibly rude and aggressive and didn't hesitate to imply that we were lying about anything being wrong with the drink? Even though we both tasted it and both agreed it was not what was ordered. Left us without an appetite to finish our food and a poor taste in our mouth for the place. Massive pity but from the other comments here it seems this comes from poor...
Read more