The Albany Palace - JD Wetherspoon — Restaurant in England

The Albany Palace is located near one of the entrances to Trowbrige Park. It belongs to the Wetherspoons chain, so the food comes as standard, and in fairness, it's not too bad. The staff are great and always happy to help. Service is fast, better than most fast food outlets. This is a great place for a quick bite to eat or a cheap evening meal out. They always have various meal deals, which can include a drink, soft or alcoholic. The restaurant itself is a little tired and could do with a make over, however, it is t be expected with the amount of footfall they have on a daily basis. Although the toilets are upstairs, there is a disabled toilet near the main entrance downstairs. This is accessable by using a radar key, which stops everyone using it. There is a key available from behind the bar if you do not have your own. There is wheelchair access to the front of the building, and inside a slop runs to the upper deck on the left, avoiding all the...

bar men got some blue roll to clean the coffee machine filter out,then chucked it over his shoulder to THEN pick the same piece off the behind bar floor and CLEAN THE COFFEE MACHINE WITH? absolutely no need to have chucked it on the floor let alone use to clean the COFFEE machines with that their customers have to use daily day to day???,was also heard to have been cussing that he was the one to have to clean both coffee machines? very easy to ask another member of their pub to have done this as others were around the same time as him. both machines weren’t even properly fixed// issues sorted out?as cups were still being made by the machine half full? please if your going to do a job do the whole job not a half assed one…

saw another member of staff that was behind bar do his shoe up where alcoholic drink glasses were to be stored? again no need for it? use the floor to do your shoe up,not where other customers get their drinks...

Visited yesterday afternoon. Ordered two burgers that appeared undercooked and pink inside after eating some; My 19-month-old ate some and later developed a fever, which I am awaiting 111 advice. Additionally, I did not receive a drink I paid for with my meal. I was unaware dogs were not allowed inside and was in the beer garden (a shame because I’d sat all children down at this point, after a drive to Trowbridge and they were happy in the garden) when staff told me to leave while ordering at the bar. I agreed but asked if I could have my food as takeaway so the children could still eat. Server then said I could not have a drink with the meal as they can’t be take away? , even though drinks were available in bottles (just still water). I felt uncomfortable as I overheard staff discussing me over the microphone.

I did get a refund and the manager was happy to do so, but I want to write this to avoid anyone else having...