London Bridge Inn — Restaurant in England

Shocking Christmas dinner! Booked a table for 7.30 for a Christmas dinner as advertised. Got there to be told chef wasn't doing Christmas dinners tonight. Manager stepped in and said *we are' and went to have a word out back. Within 5 minutes or so our 1st course arrived. We were actually taken back how quickly it came. We both chose the Prawn cocktail with avocado. Dish arrived in a cereal bowl, we think half a pkt of frozen prawns had been split between us there were that many.. Now I love prawns but wow there were alot in the bowel. These prawns I believe had absolutely been microwave defrosted and ran under cold water to cool, as they were so tasteless and extremely bland. Very watery as in the cooling process had soaked up the water? There was 1 x small dollop of seafood sauce on top, with 2 x little gem lettuce leaves as decoration. No avocado as on menu. 1x small brown slice of bread cut into two, with pkt butter on the side. The Presentation zero. Taste zero.

2nd course. The Christmas dinner.

1 plate arrived with 3 extra thick, (generous I might add, slices of turkey) . 2nd plate had on 2 slices and not as thick. Portions not equal on both plates with turkey and vegetables actually. The slices of turkey for some reason was coated in some sort of gravy?? I believe it was to disquise the warmed turkey from lunch time maybe as it was so dry and had solid dried out unedible end bits. I have never been served turkey like it.. Why coat the meat with gravy what if I didn't like gravy? The 6 sprouts were obviously frozen and bland very watery and mushy. If not frozen then warmed /reheated cooked far too much that they splattered when touched. The carrot?? and parsnip?? I question because they were cubed and roasted to a point that we could not recognise what vegatable they were. That said they did taste nice.. Again though I presumed reheated and that why they had lost colour and definition as what vegetable they were. The roast potatoes were alright I guess, but could have been cooked just a tad longer really but they were edible. Again though, not the same amount on each plate, as 1 plate had plenty more on than the other. The stuffing was obviously made quickly with some stuffing mix and water and put under some heat just to create a very thin layer of crust on the top .. Again too watery, the undercooked bland and flavourless. On top of this seriously questionable Christmas dinner was some sort of flat burnt looking Yorkshire pudding! to be fair we couldn't work out exactly what it was at first as it was just dumped on top of the food! This went just like dust when broken as it was so dried out and over heated. A jug of gravy came with it again no flavour at all. I had to ask for cranberry so I could at least add some sort of toast to the whole meal I never use salt like ever.. But I had to add to help to eat .. It didn't help really. Not a good experience I wish the manager hadn't insisted on serving Christmas dinner when the chef wasn't prepared (even though was booked day or 2 before) and suggested another dish off the menu. That would have been so much easier than the rushed knocked up offering we got.

At £20 odd quid each the disappointment was high. Unfortunately We did not complain or make a fuss about any of the food, to management or staff as we was on a first meal date, and so did not want to embarrasses or upset anyone at the time. I cannot express my disappointment enough about this advertised Christmas dinner and taking bookings for a quiet Monday evening was. I have to say staff front of house were lovely as usual friendly and polite. It's a lovely place warm and welcoming just unbelievable...

Spent over an hour to get here by canal boat as we took some friends here for lunch, which we do quite often Tried to purchase from the lunch menu which is until 3pm, even though I was stood at the bar several minutes before 3pm, by the time they got to me it was 2 minutes after 3pm and after "checking with the kitchen" they refused to do the menu. I pointed out that I had been stood there since before 3pm but all I got was a sarcastic remark from the other lady working there doubting my claim. Five of us then had to start all over again trying to find food on a different menu which did not have all the food items that we had selected from the lunch menu.

I was all set for getting out of there, but it would take too much time to get the canal boat going again and find another place. They eventually did come over and apologise and gave us one round of drinks (which probably cost them more) but the damage was already done. Too little too late!

Working for an airline, I've travelled world wide and eaten at a variety of places. Most places understand the value of their customers and reputation. The London Bridge really need to refocus on their customer service skills, which made us feel completely unvalued and unwelcome. It's one thing refusing a menu but then to throw out a sarcastic remark regarding how long we had been stood at the bar is completely unacceptable and...

We visited the pub on Bank Holiday Monday with my elderly (94 y.o.) mother for lunch. It wasn't overly busy on arrival, but we waited for about an hour for our shared starter of duck bon bons. Cutting into them we found they were still partially frozen so we returned them (we were given a full refund) but mum had eaten a fair amount already and now has diarrhoea. I cant be totally certain that this was the cause. The mains arrived around 10-15 mins later. The salmon was tasty enough, but the steak pie and the steak sandwich were just average and both lacked any depth of flavour. The manageress was most apologetic about the bon bons, and bought us a round of drinks, which was appreciated, but didn't seem to understand that eating frozen meat can be dangerous even if it it's pre-cooked. In summary, the pubs setting, especially in good weather, is really lovely but the service was very slow. The manageress did her very best to rectify a bad situation with the bon bons, but putting that aside, the food is still relatively expensive and the flavours fell well short. We're sticking with the...