Piccolino Stockton Heath — Restaurant in England

Me and my fiancee decided to celebrate our 1 year anniversary here. Long story short, very friendly staff, delicious food done the proper Italian way, lots of options, fair prices, cozy and comfortable layout. 11/10, will definitely become a regular

Short story long: The staff:Very friendly, young, full of energy, professional, communicative and thoughtful.

The restaurant itself is very cosy, nicely decorated, chairs are comfy, the lights are dim so they will not cause a strain to the eyes. At the reception, the receptionist will hand over the menu's and take your coats.

Now for the main event, the food. There are a lot of options. You have appetizers (individual or shareable), such as bruchetta, garlic bread, focaccia. Mains, such as pizza, pasta, lasagna, seafood, steaks and salads. And a large chunk of desserts.

We ended up having the focaccia, carbonara (which you can get either the British way or the Italian way), wagyu lasagna, 4 small shareable desserts, another complementary dessert (due to the occasion) and 2 pizzas to go just because the food was amazing. Really tasty, fresh, light, you can taste all the ingredients, which is how proper Italian food should be. My fiancee claimed that is the best carbonara she had ever eaten. As for the price, it is not cheap, but it's completely worth as it is not expensive either.

In conclusion, we were very satisfied, grateful and we will definitely return. It made it into the top 3 restaurants in the Warrington area, and if you are looking for proper Italian food, you HAVE to go check it out for yourself.

Ti amo...

From start to finish the experience was terrible, food, drink, service where do we start. I specifically asked for a simple request to congratulate my wife passing her graduation, this wasn't done other restaurants seem to be able to handle requests for occasions. Lasagne we was served was absolutely terrible, the pasts was mush everything about it, I've never once experienced pasta that was like water Chicken, pasta vegetable dish can't remember the name, but the chicken was freezing cold and the vegetable not even cooked. Drinks we requested a pink gin and lemonade, was asked did we want raspberry ot grapefruit and we specifically said no grapefruit but they still served it in the drink, which I doubt there was any alcohol present as we couldn't taste any. The beer was flat as anything no bubbles.

To say this classes as fine dining is an absolute joke, a microwave meal wouldve been better.

Honestly don't waste your time here, the place is a shambles and then the manager calls me to ask why I left a bad survey, but when I mention the reason why he says oh okay, I was going to explain but instead I'll send you an email.

Terrible customer service, terrible food, terrible place.

Would I recommend it, no...

So my advice is be aware, you are presented with an a la carte and a fixed price menu the latter that says clearly £20 for 2 courses; £25 for 3, which feels great value for money, simple good dished for a good price. You are also told a discount is available if you are a club R member. So, rightly, you think that the £20/£25 will be further discounted. This is a deception and misleading. The £20/£25 is the net price, overleaf in small print is the real price. I can’t tell you how annoying it is to be deceived. It’s bad business practice and ultimately led to such a fabulous experience ending with a bitter taste and the service charge being removed. Just be honest with your customer, that’s all that needs to happen. If you say it’s £25 it’s £25, it’s not £28….. and if you say there’s a 15% discount then it’s £17/£21.25

It’s all a bit shady, even your website doesn’t show the real price....