MASALA restaurant & takeaway — Restaurant in England

Where do I start here?! Passing and looking for somewhere to eat, we saw the restaurant located in a cellar and unfortunately I was out voted by my five friends to go. On arrival we were greeted in the bar area by the manager and advising us someone will be with us to take us through to the seating area shortly, a short time later the waiter arrived and showed us to our seats, to everyones surprise we were the only people there at that point. The waiter offered us some poppadoms and took our drinks orders. The poppadoms and drinks of cobra arrived and that's as good as it got. Starters arrived, burnt, rock hard onion bhajis, flattened like space ships hard to imagine I know. Mixed Sizzler was also a choice served on a hot plate which looked and tasted like packet meat from the super market, the hot plate nearly burning the wife's head as the waiter couldn't be bothered to walk to the other side of the table, he stated 'I could do with some extendable arms' we all just sat there shocked. We then were provided plates with the waiter saying nothing, I moved my plate as he placed it hanging off the table to nearly lose my finger tip, the plate was not warm but scolding hot. Main arrived ,Garlic Chilli Chicken, never have I been severed a curry with such small pieces of hard, dry meat. Onion rice as a side with burnt onion and dry rice most likely cooked a week prior to our visit, chips size of tooth picks and again warmed through most definitely. I was then put off eating, from what I would call an animal, stood in the corner chopping on his finger nails and spitting them on the floor, picking his nose and eating it (Photos attached as the owner will deny) photos don't lie SIR. At that point, I visited the toilet and found it to be a bathroom from the 1960's with a damaged seat, urinals not flushing and a tap constant running. attempted to escape the dump finding myself locked in as they was no handle on the back our the front of the door to enter / escape the gents. I returned and requested the bill three times before walking out to the bar to get this from the manager on bar. We then found the poppadoms charged at £20 for 15 and the curry charged incorrectly we made him aware and he changed. I've requested a copy of the bill for some strange reason he torn the VAT and registered business name of the bill. HMRC should not be his worry, I would recommend one thing to resolve all this, SHUT...

I don't even know where to begin with this one. Absolutely terrible for some reason this restaurant has good reviews but I have no idea why. The actually presentation of the building is shocking, cracked walls, broken toilet facilities, just generally unclean. Now onto the food, what a poor excuse for an India restaurant. My partner order d the chicken tikka which by the way resembled a korma that was mixed with tomato soup. I know what chicken tikka looks and tastes like and this restaurant definitely does not. And for some reason it came in a ceramic dish where as my meal came in a metal dish don't understand why this there choice but undermining my partners dish entirely. Oh and don't expect fresh food I could tell it was microwaved before even tasting it for a start the oil layer was not on top but underneath the curry this tells me it isn't fresh as it rises to the top when freshly cooked also the steam coming off these meals was very excessive to the point where you could just tell they were nuked in the microwave for 3 minutes on high and not taken out of a pan. My curry was generally ok it wasn't very flavorful but resembled food the chicken tikka my partner ordered was disgusting It shouldn't even be passed off as food. The atmosphere was dire nobody in the restaurant but us all you could hear is loud music presumably related to the India theme but it was a bit much but at least they folded the napkins in a fancy manor, oh right that's a poor choice actually the napkins were reusable which isn't bad but when you have a nasty restaurant that looks like a rat's den then yeah I don't want a reusable napkin I want a disposable napkin. They do provided you with hot towels afterwards although these are just wet wipes from Poundland that they stuck in the microwave. Did I mention the cheese nann yet they basically took a nann bread put cheap cheeseburger cheese on it and put it in the microwave for a minute revolting honestly. Then there's the service we'll see as we were the only ones on the restaurant that meant that the waiter could stare at us the entire meal not to mentions they were very unpleasant mumbling all the time. Don't go here at all ignore the other review save yourself the trouble and get something else you couldn't pay me...

Tonight was our first ever visit. We had left it rather late to find / book a table for a Friday night but the staff were more than willing to find room for us! From the moment we arrived the staff were brilliant! As we walked in the delivery driver was just heading out the door and made the effort to welcome us and held the door open for us. The lady behind the counter then welcomed us, confirmed our booking and passed us on to another member of staff to be seated within seconds. They took our drinks and poppadoms order and left us with menus. The pickle tray was amazing and my youngest loved the mango chutney and the yoghurt based one. We then ordered and were not disappointed with the food. It came quickly and was beautiful... all of it. My youngest 2 shared a tandoori butter chicken oh man it was amazing and creamy and the chicken was beautifully soft. My wife had chicken pasanda and again just so full of flavour and tasty and loads of soft chicken. My eldest and myself had a special curry (forgot the exact name) and it had just the right "medium" spice where you got a but if warmth but the flavour shone through. The staff were very attentive despite it being busy and they were so lovely and engaging with my 3 kids. Overall an outstanding experience and we will most certainly be back we enjoyed it that much! Thank you for having us and looking...