Masoom Restaurant — Restaurant in England

The Food was nice and of a good quality. However despite the waiters seeming proud to call themselves "not a cheap restaurant in the area". In such a restaurant you might expect to pay extra for good service, but we still had to wait over 1 hour and a half between our starters and main course, in just a half full restaurant during mid-week. Contrary to what the waiter said the the food was reasonably priced, but not by the time you add just a few drinks we sipped during our wait for food. The staff were poorly trained, nor that polite and seemingly wanted us to to be sat down waiting for as long as possible in order to buy their expensive drinks. When the food eventually arrived they never apologized for the delay. Our total drinks bill was more than what we paid for the food. In a nutshell this place is probably better value as a takeaway, it's not too expensive if you do it that way round and avoid eating in. You'll also end up getting much better service, I'm sure they can deliver a takeaway in less than 90 minutes. The management need to sort out their approach to business, train their waiters to look out for their customers and keep the kitchen on their toes, so until then I'm very unlikely to go back there.

One of the worst restaurant experiences I've had in Southend for a long while and I sadly had higher expectations. Sort it out Masoom, work with your customers and you'll turn a much better profit than trying to play dirty...

We went for an evening out and thoroughly enjoyed our time at this restaurant.

The starters weren’t amazing but the main dishes were much better. Prices are reasonable and the service was good. In saying that I want to make it clear that the food was still very good but certainly not a 10/10. Some dishes were much better than others.

I like the large tables and I like the fluency of the service. We didn’t feel rushed and every meal was served at the right interval. I also like the privacy and the glass enclosures separating the tables.

I had the lamb Vindaloo and I will give full marks for the spice levels 🌶️🌶️🌶️🌶️🌶️. Nice and hot 🥵 as it should be.

The waiter was friendly, patient and engaging. He made recommendations to assist with the order.

I definitely would recommend this restaurant and in my views this is one of the best Indian restaurants in the area. There is no reason to give these guys a score less than...

Come along if you fancy experiencing the least tentative service you could imagine. All the waiters treat you as if you’re asking them to sign over the deed to their house, it’s extremely uncomfortable. The waiters have zero interest in serving you and flat out ignore you when asking for extra drinks etc. When we were served our food the waiter rudely went round the table, almost shouting, demanding to know what we had, when one of our party didn’t answer quick enough he demanded answers from someone else.

This is some of the rudest service I’ve ever experienced and I shall never visit...