McDonald's — Restaurant in England

This review is specifically for the staff member named "Gabby" Your attitude towards customers is disgusting!

So i placed an order for 3 meals this morning at 9.30am via your App, When we arrived and choose drive-thru as the collection option, we noticed the drive-thru was closed off by cones?

So i went in the restaurant to explain i have placed my order but cant use your drive-thru, The fist server did try and help by entering the order number but was unable to find my order? Then a crowd of staff appeared, Gabby seemed to take charge at this point..

At this point of i have provided a proof of purchase receipt for my order, not just a collection code, But the bad attitude of Gabby is unacceptable! Repeatedly raising her voice and telling me, don't worry it will cancel itself!

But when i was demonstrating me attempting to cancel this order, it shows an "ERROR" and states unable to cancel, so for the 10th time i asked if they can fulfill my order as the money has already left my bank and the proof of purchase receipt i was presenting seemed to be competently irreverent to Gabby!

Again repeating your order will be cancelled!!!

Then Gabby gave me a very angry look and shouted do not take that tone with us!!!!

Up to that point i had been very calm and made it as clear and simple as i could my providing my proof of purchase receipt and asking why they wont fulfill an order thats just been paid for with a valid receipt? Which did make me feel quite angry and stressed!

Now i have 4 different staff all trying repeat the same thing over and over, Eventually one of the staff suggested giving me my order manually?

at least 10 minutes later they place an order is front of me, so now i have to point out this is not my order!

I ordered 2x Sausage and egg muffin & 2x Latte 1x Sausage and egg muffin & P.G Tea

So again, and again i am back to square one with my order!

Then, Gabby pipes up again with her awful attitude! Whats the problem now!!!

I was presented with a barely warm meal for 2 people including hash browns, i did not order hash browns and my order is 1 meal short.

So i reply to Gabby! And tell her to read my purchase receipt for the twelfth time! She still didn't seem to be able to understand my order! Then she screams we are having problems with our I.T systems!

So you should really have understood the issues i was having with my order then surely?

Now at the point of babysitting your ignorant staff member i read out the receipt and explained i have ordered 3 meals, not 2, and they do not include hash browns. (probably someone else's meal going cold)

Gabby storms off, and another lady takes over and gives me 3 meals assuring me these were the correct ordered meals, when i take the food and walk away, i then hear another sarcastic comment shouting i hope your day improves! with a big smirk on her face!

When i left the restaurant and drove home feeling stressed and belittled!

I found the 2 "Incorrect" meals with hash browns in the bag 1 correct meal. 2 very cold meals and 1 warm, the drive home is 4 minutes.

Outside your restaurant waiting was my partner and a young autistic man getting quite stressed by the long wait and wondering why he couldn't have his food!

Thank god! I didn't give him his meal in the car park, as originally planned!

Had i handed him food he didn't like (Hash browns) He would have thrown the food at me! and had a melt down their and then.

Thank you Gabby! for ruining what should have been a straight forward and pleasant treat!

I sincerely feel you need to be retrained!

Once i produced a valid purchase receipt you should really have apologized and proceeded to fulfill my order, Not to mention you already knew about problems with your I.T systems!

Disgraceful! i hope your boss reviews your camera footage, this will be going in a formal...

Ah, the McDonald's drive-thru. Where dreams go to die, and patience is tested. Ordering is an adventure in futility. Look forward to shouting your order multiple times, hope the garbled voice on the other end gets it right... and who on earth starts a conversation with "Did you order on the app?" anyway?

How about a "hello. Welcome to McDonald's, how can I help you today?"

OK you've made it through that social experiment in awkward greetings... and collecting your meal feels like winning a lottery of mistakes. The sauces you begged for? Non-existent. You've already waited for what feels like an eternity and your kids' cries in the back only intensify as you painstakingly check whether the contents of your paper bag are all there. (Do I get a tip for doing this part of the service for them?)

Also how many times do I need to ask for a book in my kid's happy meal before they actually get one...

Think ordering on Uber Eats will save you? Think again. It's almost an act of sadism sending your poor Uber Eats driver to collect your haphazardly constructed order. I think anxiety is the best way to describe the waiting time for your delivery... no chance to check the order while it's still warm this time... and those elusive sauces you went to extra efforts to add to the order? Still a myth.

In conclusion, the McDonald's drive-thru or online order experience:

Pros - Guilty pleasure, and with quality of service adding to "Are you sure you want to do this to yourself?" voice in the back of your mind.

Cons - Frustration, anxiety, disappointment, and existential...

My recent visit to McDonald's Oswestry was far from the standard you'd expect from such a well-known brand. Here's a breakdown of the experience:

Service: Unfortunately, it was poor from start to finish. We opted for table service, and the food was practically thrown onto the table, with drinks spilling in the process. To make matters worse, part of our order was completely forgotten. We also noticed staff carrying orders outside in bags, swinging them around carelessly and stopping to chat with friends—completely unprofessional.

Cleanliness: This was, by far, the most concerning aspect of our visit. Every bin, both inside and outside, was overflowing, and only two tables were free from rubbish. The rest of the tables were littered with leftover food and packaging. Behind the counter, it was a similar story—food scattered across the floor, and the prep area looked chaotic and unhygienic.

Food: Despite the disappointing service and cleanliness, the food itself wasn’t too bad. It was the only aspect of the visit that somewhat met expectations, though it was overshadowed by the overall environment.

Overall: The hygiene and cleanliness standards were absolutely shocking. It’s clear this location needs immediate attention, both in terms of staff training and overall upkeep. McDonald's should aim much higher in terms of service and cleanliness, especially when it comes to basic hygiene. Sadly, this experience was far from...