McDonald's — Restaurant in England

Low quality food, poor hygiene!!!

I was working there and exactly know what is happening behind the scene.

Poor food hygiene practices. Defrosted meet patties and fried chickens are frosted again. Poor quality or lack of cleaning. Lack of handwashing.

Overcooked meet patties, fried chickens and cheese bites.

Non-fresh products. Meat patties, fried chickens, fish filet/fingers and even vegie patties are coocked far before they are served many times. What you get is depends how lucky you are. Many times the salads are prepared even a day before because they put back the leftover to the chiller. They are doing the same with other dressings like onion, halapino, cucumber, etc. The regular onion they put into your hamburger is a dehidrated onion which they put into water a day before of usage. They are removing the sticker from the apple pies when their holding time expire and you will be served with them. It happens also that they are printing new stickers for them.

Overused oil to fry the chicken. They are usually changing the oil once a week. Sometimes they are cooking in oil which is more dark and the oil in your old car. You can notice it on the clour of the products served.

They are not cleanin gthe grill properly because it is phisycally demanding job, consequently they are cooking the meat patties on 1-2 mm thick, black and burnt grease. You can notice it on the meat patties.

They have many problems with the toasters, the thick buns stuck into them. When it happens time to time and they are in a hurry you will be served with a burnt bun but covered with souces.

They are trying to save on ingridients. Sometimes they replace the batavie letuce with shreded letuce, they put less tomato, cucumber, cheese or bacon into your wrap or hamburger. They are just colouring the bun with the mustard or they just skip putting it on the bun.

Sometimes they do not defrost the tortilla well in advance and even it is toasted it remains cold.

After busy hours many ready products will remaon at the colection point for different reasons. You have a chance that you will get one of them an hour later.

And how these can happen when they are frequently inspected? Lol. They always know in advence when they will be inspected and there are following the standard procedure that time. One of the evening they closed the store and we were asked to do a complete a thorough cleaning. They did not told this to us in advance. On the next day they got an inspection and they were proud of themself that they...

Very small McDonald's with limited seating. We were passing through after my son was playing at the local Football academy and the queues were huge and no seats available, although this was on a Saturday so I guess it would be quite busy.

I don't like to complain and rarely do so, but while we were waiting in the queue for our orders I noticed that all the staff members had hats on with their hair in nets or safely under a hat apart from one member of staff. She actually looked to be a manager or higher up in the staff hierarchy at least as she was wearing a darker uniform. She had very long hair that I would describe as unkempt and scruffy looking. I thought that for hygiene and health and safety reasons she had to wear a hair net / hat if you are serving or preparing food.. She did not. Luckily she did not serve our food because there was a family who was complaining that they had found long dark hair in 2 portions of their fries. I think they didn't go upto the till to complain just because of the size of the queue.. It did put me off, I dont think I could have finished the meal if I had found someone else's hair in my meal. I would have also complained, I may not be an expert on hygiene practices in restaurants but its common sense that you wear a hair net / hat at least surely?

I don't think I'll be going back next time we are in the area, we noticed another McDonald's less than 5 minutes away from this restaurant. It looked to be a lot bigger and had decent car parking. The spaces in this restaurant were very small / narrow.

Like I said, I don't usually complain and this is my first negative review I've left on the Google maps platform. But I felt it deserved that...

Long live Fast Food. The King is Dead (not Burger King, but McDonald's). If you're ordering for delivery, you're probably fine, because you know that you're getting cold food by the time it gets to you and running a high risk that half your order won't be correct (don't ever expect the dips you asked for or, heaven forbid, the balsamic vinegar for a side salad, because this part seems to be left out on purpose the amount of times it happens). If you're walking into this McDonalds however, I hope you brought a book with you, a long novel, because a children's storybook won't last long enough. The lack of priority that a human being, stood inside the store has, is astonishing. With a huge number of delivery orders the McDonalds staff completely ignore those customers who have come to dine in or takeaway themselves, rather than pay the ridiculous uplift that the delivery partners add on. Until McDonalds realises that the people walking in are the same people as those ordering delivery, and are in fact more important to give a good impression, then there will inevitably be a decline of custom, because after my recent experiences I won't bother. The food is what it is, you want gourmet then you've come to the wrong place, but to have to fast forever for fast food, or even an acknowledgment from a human being, is ridiculous. I would even say it is to the extent of 10x quicker to go through the drive in than it is to walk into the "restaurant" if that's what you ever have the cheek to...