Morrisons Cafe — Restaurant in England

Wow. Saturday 22nd May. Horrible experience. Waited half an hour in the queue with seemingly no one attending to customers. 3 members of staff like rabbits in the headlights. Coffee machines did not dispense milk and the server told me they haven't worked properly for weeks... no notices up to warn customers and everyone in that queue attempting to order coffees of any variety. Still attempting to charge customers for, let's say, a cappuccino when actually we all had black coffees. Card machines not working, cash only, again no notices up, and you find out when it's too late for some. Kids pack lunch boxes had missing items and had giant oranges that no child could peel as opposed to the easy peeler satsuma you would expect. Restaurant wasn't busy but massive delay on food, even for soup! Drinks were cold by the time I eventually put trays down on the table. I was looking forward to an all day breakfast but the sight of the breakfast containers all open throughout the entire ordeal drying out nicely was a real turn off. Absolutely...

Came to Morrisons cafe in Malton at lunchtime today (22nd March). Very busy but plenty of staff on today which helped ease the pressure. There was a lovely lady training on the till so it took a bit longer but she was cheerful about it and apologised for the wait so nobody minded. I ordered chicken soup, which came relatively quickly and was very reasonably priced as all Morrisons cafés are. This was exceptionally tasty and thick with lots of ingredients in. The tables were kept clear, once again due to the amount of staff levels. All in all a good experience. I just hope Morrisons will continue to have the right numbers of staff...

Ordered food using QR code however had staff come to the table and state a number of items were unavailable - despite being able to order on their self service site.

Ended up with a chicken burger which was quite dry and coleslaw which was quite flavourless.

My partner had an ultimate breakfast which on the other hand was quite good, with the poached egg being particularly good. However, there was no Yorkshire Gold tea available despite, again, being available to order.

Staff were nice but overall quite disappointed...