Morrisons Cafe — Restaurant in England

Waited for over 25 minutes at an empty till as 7 new customers were given priority after ordering on the machine. Asked if I was in the right queue or where I could get served only to be told by the girl on the coffee counter "you need to pay before I can serve you?!?" Obviously, that's my issue, nobody is here to take my order?? Miss pleasant then said "if you've got a problem I can get the manager" Jesus! I just want to place an order and im paying cash so i cant use the machine? Despite waiting the best part of half an hour I was still completely reasonable, had she just said "sorry about the wait, I'll be with you in a second" I'd have been totally fine. Seems like when staff nowadays are under 25 they consider any criticism or question as a potential physical attack and respond like an assault victim. I like the breakfasts here and visit one a week but I'll be going elsewhere...

After the disaster at Boroughbridge thought we'd try the Morrison's Cafe at Starbeck in Harrogate, should have known better. It was a bad sign when a lady came out of the kitchen with clean knives and forks then proceed to handle them by the blades and tines with her ungloved fingers as she loaded the cutlery holders. Not exactly good hygiene practice in the current Covid-19 climate. Ordered 2x Cheese Toasties at 13:30hrs only to be told "we only have one" to which I responded "that'll have to do then". After a wait of almost 15min the said toastie arrived. It looked as if the bread had been cooked on a hotplate as it was more like fried bread than toast and as for the cheese filling this had a strong flavour of mustard.

Tried 3 different Morrison Cafe now and have not been impressed by any of them, I won't be...

ordered on self pay screen, was told to help myself to drinks and sandwich ordered, which is fine but the sandwich was out of stock and when i asked about it was told they had no bread. fair enough if stuff is sold out but they clearly had bread because they made my toastie just fine and why let us order and pay for it if it's out of stock? also the drinks we ordered were not available and when we asked about these were told that they've never even heard of the drink we've ordered and apparently the system "just likes to put random stuff on" that they "dont even sell" which its just a straight lie im sorry. awful experience. ended up getting a drink that wasn't even the same price and no refund and sandwiches out of the meal deal section instead of the...