Mr Ping Chinese Restaurant — Restaurant in England

The service received was generally very, very good indeed. It was hot, very tasty and personally my dishes that I ate were excellent.

However the after service and one totally glaring error was not good. One of my family ordered the vegetarian hot and sour soup as they are veggie. However when he opened it there was chicken and prawns in the soup. This was a major faux pas as if the person was allergic to shellfish or for religious considerations this would have been totally unacceptable. I would not like to have been the restaurant if that would have been the case. However the person it affected stirred his soup and spotted the meat before he ate it.

This lead to the secondary issue. The restaurant was called and they said they would check. After checking it was found that there was another order at the same time and that order contained the meaty hot and sour and they mixed them up. Poor work there guys, even if it is a genuine accident. The solution was to get the driver to apologise and they sent a replacement soup.

If that were my business I would have given the total order for free or suggested that on another occasion a good discount would be applicable. But no.

Also after spending. £40 there is still a £3 delivery charge, why?

Well that is our experience of the place, but for me the lack of aftercare service and the £3 delivery for spending so much tells me the restaurant does not really take its customers seriously. So farewell as plenty more take-outs...

So where do I start, the food was great but that's where the good things end unfortunately. Me and my vegetarian friend decided to eat here as I had not been here in a number of years. We made the staff aware that she is vegetarian and that I have a peanut allergy as we sat down for out meal. When our starters came out the meat items were sitting next to the vegetarian items my friend had ordered, so we asked for this to be corrected and they brought us the same food back just separated. I advised the waiter of the correct etiquette in this situation and he did get some fresh food brought out promptly. The waiter was rude after this mishap and the food warmers they used were filthy and covered in what I can only but assume was food from yesterday if not before seeing as we went as the restaurant when it opened at 5pm. Waiting time between dishes was quite long which we would not have minded if we weren’t the only people there. Finally, the extra 10% service charge for December I think is a terrible ploy to take extra money from unsuspecting customers at this time of "giving". All in all, the one of the worst experiences I have had at an all you can eat Chinese restaurant we certainly will not be returning...

Went in on Mothers Day for the sit down and order Eat as Much as You Like deal. All four of us ate loads and loads, we had big fat and full bellies. The overall quality of the food is incredible, and for the price of 20 a person and 10 for the kids - is amazing value. The atmosphere was busy and bustling, but we were treated with attentiveness and care and nothing was too much to ask for. They are operating a takeaway service alongside the sit down and the speed of food arriving was great considering they were so ridiculously busy. If I really had to give one piece of critiscim it would be the space, it's a very small and tightly packed place, but they do the best they can with the space on offer. Once it died down and it was quieter this was no longer an...