food took ages to arrive, it wasn't that busy . When food arrived it was cold and had to be returned. The whole of Nandos in Crewe inside is dirty. Not filthy, just dirty! The floors need better cleaning. Toilets were a bit dirty. Also we were cold sat inside there eating our food. So make sure to wear warm clothes, have a warm coat or whatever with you. Even in summer a warm cardigan or sweater I'd recommend having with you. I wasn't wowed by my food. And didn't enjoy it much at all, nor did I think it worth what was paid, though it feels slightly healthier than kfc or McDonald's. Personally prefer the Beefeaters food to Nandos food. Much tastier and better value, though not as closeby to me as Nandos is. A bit more effort with the food prep from Nandos would make it much better along with them adhering to requests when they say they will and then don't bother. That little effort would make it nicer. Having the heating up by 2 notches would make it more of an enjoyable experience in Nandos when dining in there. And also if staff didn't just gawp/stare and look boggled would be helpful. Spruce the place up, get rid of miserable depressed brainless looking gawping staff, brighten the place up, make it more inviting and cheerful. Clean up your act or you won't last much longer. It felt disorganised in there. First time I ever went into Nandos in Crewe it felt welcoming and inviting, but even then there was a problem with them locating my order pre ordered online. This time the whole place felt empty , barren, cold, uninviting, disorganised and food served up COLD is a big inexcusable NO!