Nando's Harrogate — Restaurant in England

Awful experience, AVOID if you have any dietary requirements

Visited nandos Harrogate on Sunday 15th June. After eating half of “The Big Cheese” (halloumi burger) from the VEGETARIAN selection, I noticed that there was also chicken on the burger. As a vegetarian I was so upset over the fact that I had just eaten chicken and I was unsure how much of it I had eaten (for the first time in 5 years).

I called one of the staff members over to check whether this was in fact chicken. The potential manager (man with a ginger beard), then came over, looked at the burger for a few seconds and said “yep looks like chicken”, without an ounce of care or compassion. After a few awkward seconds where I was processing the fact that I had just eaten meat as a vegetarian, the manager then went on to say that sometimes this does happen as the vegetarian meals are cooked ON THE SAME GRILL AS THE MEAT ?? I can only conclude from this that nandos is not at all suitable for vegetarians and recommend that they make this clear, as I imagine that vegetarians accidentally eating meat in nandos restaurants must be a common occurrence.

I was so so upset following the experience. Not only was I upset about the fact that I had just eaten meat, but what was also upsetting was the manager’s attitude. He gave an extremely half hearted apology and tried to blame myself for the mistake as I “did not specify that I was a vegetarian when ordering” - despite ordering a vegetarian meal from the app.

Nandos - you are not vegetarian friendly when you are cooking vegetarian food on a meat grill. Your staff have no care or compassion. Having worked in restaurants myself for years, I would be devastated if this happened in my restaurant, yet the chefs don’t take any care when making the food and the manager could not have cared less when this issue was brought to his attention.

I strongly urge anyone with any dietary requirements avoids nandos - if this if their attitude towards vegetarian food then I would be extremely concerned about any potential cross - contamination when dealing with allergies, the staff clearly do not care enough to ensure that the food which they serve is safe...

Went on Friday evening with a friend - crazy busy. Left my name and number with Milly (absolutely lovely and great waitress btw! So chatty and nice), expecting a call in 30 minutes like she said. 8 minutes later, I got a call saying they had a free table (which was sticky)!

Ordered on the app, nice and easy. Our food actually came before our glasses for our drinks which was a bit odd. Also, I asked for halloumi and cheddar on my burger, but I didn't get the cheddar :( wasn't too fussed and they were busy so I didn't mention it.

Then, when my friend went up for cutlery, they had completely ran out, so we had to sit and wait with our food in front of us for a few minutes without eating until the cutlery came out.

Prices have of course gone up a couple quid since I last went which isn't a surprise, but I probably have Nando's like 4 times a year so I can justify spending the money every now and then.

Overall, definitely wouldn't go on a weekend evening again if I could avoid it. Mid-week lunch or even ordering it for collection at home will be much...

It was 3/4 empty in evening when we came, so assumed it might be quiet - couldn't have been more wrong. Five minutes after getting settled there was loud banging and clattering from the back. Looking round, a couple staff had long poles and were whacking some metal panels up by the ceiling - only lasted a couple minutes. While I didn't care much for the music, the kitchen staff clearly didn't either, so every time the flap opened, the rock music they had on back there drowned out the calypso style music played out front - if they had put rock throughout it would have made more sense. When the meal came, the waitress brought out an incorrect order. My partner said "we asked for coleslaw, not corn" the waitress didn't apologise, or say a word - just turned away and reapeared 2 minutes later with the correct food. Other than that, the food itself was what you'd expect from nandos, and the rustic/wood/metal/incandescent lighting was otherwise a reasonable experience, but I won't be back, and wouldn't recommend it unless you're desperate and...