Booked in through the website to have late lunch Saturday (16:30pm), and had high expectations.
We walked through the easy open pristine glass doors, and were greeted with a cacophony of noise. Women screeching, music đ¶ louder to drown them out and a nice general pub 'hubub' that you normally get.
I asked one of the staff where we were sat, it seems right next to the screeching women. We moved ourselves straight away, but the staff member seemed confused why the precious bar table was not good and why we chose the resteraunt end to sit in... We couldn't actually have a conversation at the first table it was that loud..
When walking through the place there was enough room, but limited if you had any mobility issues. Sound immediately dropped to a normal level at the far end thankfully, and once sat we could then start to look at choices to what we came to have... Food!
I came for the vegan menu [all bar one nachos with chilli non carne + the plant based burger beyond meat ] and my partner joined me in non vegan meal [bacon and cheese burger]. We both had a hot drink, soy latte + hot chocolate (came with smarties which I gave to my partner as I'm lactose intolerant), everything was perfect.
Customer service: could do with listening to customers and realising that people who want to eat like to do so with other diners away from blasting music. Attentive and orders taken accurately, happy and cheerful approach.
Food: Tasty and great, easy to eat and very filling!
Advice for bookers ~ stipulate in notes if you want to be sat in a quiet area in...
   Read moreWent in for brunch with friends. The server asked for drinks and put that through and brought out the drinks very slowly, to the point where we had to call the server again after 30 minutes to ask to take our food order! The food came quick after ordering though, and we got food after an hour from being sat down.
We saw the ÂŁ17 for 2 brunches deal and thought we could distribute between ourselves, with one person left out because it wouldnât be worth it as their dish was less than ÂŁ8.50. When ordering, we made this clear to the server and they said it would be doable.
When I got up to pay, I said I wanted to pair with somebody to get the deal and the server put my veggie breakfast with the one person who had their dish at less than ÂŁ8.50! I said that it wasnât worth it for the other person and asked why couldnât they have put me with another full breakfast. They said this would be the cheapest other meal to put me with, as there was another full breakfast with a side. I decided to just cancel the deal as it was more effort than it was worth requesting to pair up with a more âexpensiveâ full breakfast (it wasnât like I was just going to pay for someone elseâs brunch anyway, I wouldâve paid and chased it up with them, and I made this clear with the server who was sorting out our paymentsâŠ)
Bit...
   Read moreIf I could give zero stars I would, very disappointing experience. I took my parents here, we all ordered the traditional breakfast. When it came all of our food was freezing cold. My mother and I had buttered our toast before realising the food was cold, and I had cut a small part of one sausage off to taste it. When we reported the food being cold it was taken away and we were told we would have fresh meals cooked.10 minutes later the meals came back. The food had clearly been reheated in the microwave as the scrambled eggs were now rubbery and the same sausage I had cut the end off was on one of the plates. Bizarrely the toast was still cold and 2 lots were buttered but had been turned upside down, clearly this was the same toast!! On raising this it was admitted that it was the same food reheated. Ruined our meal and didnât taste that great after the reheating and still cold toast! Also hygiene issues here as the toast was on different plates to those that had buttered it so who knows what the staff were thinking here. Outrageously bad, I would never eat here again and would not recommend it. I just wonder what other dodgy practices go on in...
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