Papa Johns Pizza — Restaurant in England

Went there with a friend to order a pizza with a discount of buy one get one free. When we had to pay, we were told that the price was for 2 pizzas when there was a big banner outside saying buy one get one free. When I enquired why, I was told in no uncertain words that if we had come in separately, we could have one and get one free but my friend had paid by then and didn't want to make a fuss, subsequently, the Manager arrived and after greeting all of his team members and standing in front of the soda fridge, I asked him if I could get a soda from the fridge, he then informed me that he would get a team member to get the soda for me (thank you very much!!!), as if it was too much of an effort to extend your arm and open the fridge door, excuse me- I am only a customer after all.... I could not get a refund because my friend he did not keep the receipt but will never go back even if it is the only pizza...

One star because I do actually think these are the best pizzas around. It's just such a shame that the delivery appalling which matches their customer service when you have to ring up and chase up your order! You're best off ordering for collection.

Don't preorder ahead for a certain time, they never get it right. Most recently it arrived 1.5 hours early as we were heading out for our sons evening swim lesson. When redelivered for the correct time it was obvious the order had been reheated. As the sides were a soggy, luke warm mess!

Almost forgot, the kids party my son went to last weekend the food didn't arrive as expected. Again it was ordered ahead for a predetermined time. Embarrassed host parents making apologies (not their fault), another parent offered to drive out & collect. Over an hour later the group of six year olds finally got their...

Called the phone line, was left to ring for a few minutes. Called again, a lethargic and disinterested sounding man picked up the phone, and shortly after I started making the order, he stopped me and told me the system wasn’t working and that I had to order online.

I tried to order online, but had issues so returned to trying to phone.

I tried to call again, and the person in the shop rejected the call, then just left it to ring when I called a fourth time.

An hour spent attempting to make a £75 order. Ended up ordering from Pizza Hut. Thanks for making my 7 month pregnant partner wait...