Papa Johns Pizza — Restaurant in England

I placed a collection order for 20:00pm. The app alerted me that it was ready at 19:14. I then receive a call at 19.40 to say my order was ready. After explaining on the phone, 20:00 was requested for a reason and it should’ve been freshly done for then they accepted this.

Arrived at 19:55, got given the food for it to be freezing cold. Asked the manager why it was cold after being told on the phone it would have been done fresh for 20:00. He explained that their ‘system’ does not tell them when to make the food by. It just tells them to make it for asap. So I then asked why it was ready at 19:14 and had been sitting there for 20 minutes before calling (even though we requested a time) he denied it sitting there. During the conversation, he then said it had been there 20 minutes before the phone call and that’s why they decided to call. We requested to speak to the manager, the person I spoke to claimed he was the manager. He was so rude, disrespectful. Pretty much called us liars and told us it wasn’t their fault. We asked for a refund or for fresh food. After a while, he reluctantly decided to cook a fresh order. Whilst waiting in the shop, all the staff were speaking in another language, looking over and laughing. If this isn’t the most disrespectful thing, regardless of whether they were talking about this or not was intimidating and a disgusting atmosphere. To add, the manager being part of this.

Considering this was a £60 order, it was horrific customer service as well as them being happy to serve food that had been under a hot plate for...

Pre-Covid, they were top of the game by far, but now they have sunk to the same level as their competitors.

Papa Johns still have the same great tasting pizzas, I'll give them that, they have always tasted fresher than the others - even reheated the next day!

Now, I cannot say the same. For starters, there's a delivery charge now, even though I live a mere 7 minutes away. I think this was one of the bad changes after covid. Also, starters are massively expensive now (£7 for a small portion of chicken. My most recent order had 3 small pieces of just batter, no actual chicken in!)

Desserts have rocketed up in price too, and so gone are the days where you could order a feast for yourself, for less than £20. Added to all of this, delivery times are super slow compared to before. I've ordered on weekdays, and it's still taking 20-30mins to arrive, even after the app tells me it's on its way. I'd understand it on a weekend, but not midweek!

Lastly, and this might seem a bit of a nitpick, but it's important to me! Papa John's have now stopped giving a special garlic dip with your pizza. They now send out the inferior, and more bland tasting Garlic and Herb dip instead. I enquired about this and was told I can't change the dip, as now garlic and herb is sent as standard. Sadly, I don't think I'll be ordering from Papa John's anymore. These issues aren't with this particular branch, but the...

I wasn't going to leave a review as refund was offered. However, refund not received so here goes. Pizza and sides ordered 6:35pm, their tracker said it was on it's way at 7:10pm, I live 10 minutes away. At 7:22pm the tracker said that my pizza had arrived "Enjoy!" But it hadn't arrived, I waited a couple of minutes and called this Papa John's franchise. They said food would be with me "in a few minutes" but late due to a traffic accident. I checked 3 live traffic apps. All showed usual traffic, 10 to 12 minute journey time. I called again at 7:40pm and 7:50pm. They didn't pick up. Finally got through at 8:05pm. As I'd waited over 1.5 hours they said my food was on it's way but I didn't believe them since they'd been saying that for 40 minutes. They agreed to a refund my money, after lots of to and fro, it was agreed that the food would be cold by the time it arrived. Food arrive at 8:07pm. It was cold, as expected. Very poor value for £28 (including recent delivery charge). It's a shame because I used to like this establishment as an occasional treat, but I doubt I'll risk...