UPDATE, Very bad to make up lies about customers who no longer wish to use your cafe and shows why you have a bad reputation in the area and why you loose so many customers. Your right, no where else does sell 1/2 a cup of coffee for £2, i get a large mug with as much milk and water for £2.40 elsewhere. I will post a pic of my 2 so called aggressive dogs strapped in their buggy as they always were in your cafe!
Ive been going to the cafe for a few years now and it used to be really friendly welcoming place but not anymore. I never feel welcome and the staff now seem reluctant even to serve now and can be quite abrupt. I always have a americano and because there is always only half a cup i ask for milk and some hot water, even after adding that i still don't have a full cup so have topped it up with the milk on the side. I have been told by 4 different staff and family, different things to do, a young girl always puts the jug of milk on my table to use, another staff said to help myself, then a family member said if i want more milk than the one tiny jug they give you( about an inch tall and never full!) i must pay 50 pence per jug ! another member freely gave me extra milk no cost!..... They seem to begrudge giving anyone more than one tiny jug of milk or hot water and one day when they "forgot" i was given the tiniest cup which i think is an expresso cup, half full. On another occasion when i asked for some hot water they said the cups break when they put hot water in.......... Ive never come across this any where else and if i ask for another coffee they always seem to forget so don't bother anymore.
In the summer i felt ill and asked for a glass of tap water and was told they don't have any, if i want some water i must buy a bottle!
Today was the worst though as i go in there with 3 toy poodles who normally have a treat then go to sleep on my lap. One will bark if another dog comes near her or a person too close as she is nervous and only weighs 4lbs. When i go in as she and her sister are tiny,4lbs and 3lbs,they go in their dog buggy strapped in so they can't reach out or fall out. Then when im sat down they sit on my lap, both of them which shows how small they are. A family member came over to me today and said someone had said one of them had bit someone!!!!! All 3 were sound a sleep when she came over and not barking or causing any trouble at as they normally are. This really shook me as how could she of bitten someone if she was on my lap or strapped in her buggy. I asked who had said that and how could that of happened given they wouldn't of had the chance even if she'd wanted to.....she couldn't answer ! and why wait until today to say something.......i would of said some thing immediately . Plus if i had been bitten by a dog i would say something immediately to the owner, but no one ever has as it didn't happen!!!
It is wrong to go around saying my dog bit someone when she has never bit anyone in her life!! My 2 little ones are never loose in the cafe or on a lead in there as i always keep them in their buggy and only the old one walks in on a lead. lady said they need to be under control......they can't be more under control than they are ,either on a lead or strapped into their buggy.....
Funny how ive seen other dogs in there barking and not on leads!
Also she said they could hear her barking in the kitchen, thats true, as i can hear them shouting and swearing in the kitchen sometimes but i don't complain and the kitchen is right next door and they tend to leave the door open. I see by other reviews others have said about feeling unwelcome and i agree 100% with them. I only pop in for a coffee while im taking dogs out as live fairly close and have heard from others i meet about similar experiences I won't be going in there again and i daresay the boss will come on and deny it all or say i was rude but im always very polite and not surprised after reading other reviews. 3.6 on reviews speaks for its self and ive never ever...
Ā Ā Ā Read moreUpdate Still more lies about me,I havent made a new account it automatically went on to this,get your facts straight before accussing me of things
I will be amazed if the dog warden turns up and i will tell her the truth as ive met her before when there was an attack on my dogs. As if there is an attack or bite you get a police incidence number and need proof to get it which you dont have because it didnt happen.
Stop slandering me and leave me alone or i will have to take it further!
I do not constantly ask for hot water and milk as stated by Charlie, I ask once when I order! I did not get offered a glass of water with ice cubes in last year when I felt ill. My dog was growling across the table from you as could sense you were hostile towards me but did she lunge at you or bite you like you state she does, NO .You say staff are scared to serve other tables because she will lunge and bite them. How can she do that when strapped in her buggy or held on my lap , absolutely rediculous!!!! When I place an order is she going to undo her strap and jump out up on the counter and attack you, another rediculous statement! All this because I ask for bit of milk and hot water,got so bad that I had to bring in a flask of my own hot water. Check your cctv and you will see me adding it. I can't believe the things you are making up about me and my dogs and why I don't want to come in anymore. Funny how had no trouble in other cafes in yeovil and have not left 14 bad reviews for local cafes everyone but yours it very nice and welcoming. Yours used to be years ago but sadly...
Ā Ā Ā Read moreFirst time going to this location. Had arrived 21st July 14:10 but checked with the lady at the counter, who had checked with the kitchen that we could still order. Order taken, just about to pay when a man comes out to belittle the lady on the counter. Raised his voice and said 'everything has been sterilised!' The lady on the counter looked uncomfortable, especially as she had checked before taking our order. Offered to go and not have anything as hadn't paid yet. To which the man said 'OH DON'T WORRY, I'LL DO IT' in a horrible tone. After an awkward wait, and another customer being made to feel uncomfortable, got my order. In the end it was slightly wrong, but after that experience I won't go back. I understand it was the end of the shift, closing time, but we were sure to check, and offered to go without. But won't be going somewhere when a grown man feels he can belittle a young woman who did her best, and probably could not have done better. Next time speak to them privately or quietly, no need to act so...
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