PiP Café and Meeting Hub — Restaurant in England

Just just been to pips and I've never been treated so badly! I got a chocolate milkshake for my son and he said he didn't like it so I tasted it and it's tasted like soap. I went to the til and said it doesn't taste like chocolate it tastes soapy, the girl replied well I tried it after I made it and it was ok. A bit shocked I said OK but I'm telling you it doesn't taste like chocolate. Next thing you know all the staff are stood infront of me and what I think was the manager said it looks like there's enough powder in it. Just asked if I could swap it for a can of drink (which is cheaper) she said no because I've already paid for it but she can put more powder in it. So I said yes. She gave it to vinnie who still didn't like it and it still tasted like just as soapy she asked if it was ok. I said no it tastes soapy. She just said well with the mix you either like it or you don't. Appalling service and the fact all the staff felt they all had to intervene was horrendous. I wasn't rude I just asked nicely or for something else and we get treated like that. I had a hot chocolate that was ok, not worth the price as it wasn't the chocolatey and the coffee cake I had was really dry. I was just so shocked at how...

This cafe went from bad, to ok, to great to awful.

I first went here and got a milkshake that was just milk.

I next came a few weeks later and they had gotten a wider variety of ice creams. I chose a nice ice-cream which, keep in mind, was by magnum, not them.

When i came next, they had Shmoo milkshakes, and i got one which was good. These have to be made in the cafe by a worker.

At my most recent visit, they had a far smaller selection of ice creams. So i chose a Shmoo milkshake. When it was first handed to me, they had forgotten the toppings and whipped cream. My mother notified them of this and they put the toppings on. When i drank it, they had not put nearly enough chocolate flavouring in the milk and it tasted like plain milk. My mother, on the other hand, had a turmeric latte, which is usually nice. The person who served her had put almost 3 dessert spoons worth of honey into the drink and it was so sickly sweet that she had a stomach ache for the rest of the day.

My sister was the only one satisfied with her choice, as she had chosen an ice cream from their smaller-than-last-time selection. Keep in mind that her ice cream was from a third party seller.

I do not recommend going...

As a family of 3 we visited because of the location. However after husband attempted to be served THREE times, all of which he was ignored we fed baby and left. Visiting after peak lunch hours the cafe wasn't full, we were able to get a table outside and there was four or five members of staff available. Management seem very stressed and disorganised as another family complained and a clearly incompetent, perhaps new member of staff was left on the till whilst others looked on bored from different areas. Slices of cake was also about all the food on offer despite an extensive menu. No physical menus on offer either we had to read the one on the board near the entrance which is right on top of table that was occupied by others who didn't seem happy with the intrusion. Very shocked and highly disappointed. Won't be returning and recommend any of the cafes in...