Pizza Hut Hove — Restaurant in England

Congratulations Pizza Hut Hove for the worst take away experience I've ever had!! Firstly although it was easy to order through the app., which is the only positive, the food arrived late and all of the food was cold. What turned up was not what we ordered and on calling the shop was told that, although wedges were on the menu, Pizza hut don't do them any more. These were substituted for extra chicken strips and cheesy garlic bread, which was fine, but it would have been nice to have been contacted about it before substitution.

I called the shop and the guy who answered was very abrupt when I was asking about the food being wrong and hung up before I felt we had come to a conclusion, saying "thanks, bye" and putting the phone down while I was in mid sentence.

The pizza ordered was pretty bland, greasy and tasteless and a little over done, the mac and cheese was undercooked one end and burnt the other and the chicken strips were only just cooked and were soggy and anaemic.

I have had an issue with this branch about 5 years ago, which was resolved and put right by the next visit, but I wouldn't go back to this branch if you paid me. I'd rather go to Domino's

Altogether an unforgettable pizza experience for all the...

If you want to receive your pizza I highly recommend ordering for else where!! 3 hours and still no pizza...... Delivery driver turns up with someone elses order, I'm then told, I have to call the branch to sort it!! Calling them is a mission in itself as they never answer! Called up multiple times to be told it will be coming and then on the last time I then get told "it hasn't been made and will be another 90 minutes! " they then proceed to tell. Me that items will be missing from the deal as they don't have them!! 3 hungry children, they can't refund you unless you contact Customer service which takes 5-10 days! Absolutely shocking customer service, the guy on the phone didn't put the hock down and we could hear him mocking us about having hungry children and the staff were all laughing and swearing about it. We will NOT be ordering from Hove...

The dough was raw and literally dripping in grease on both pizza’s (not fit for human consumption) I phoned the Portland rd, Hove branch to complain and they arranged to get the pizzas re delivered (I was happy about this as I understand this may have been a one off mistake) They arrived in good time however, they were also massively undercooked with raw dough!! Inedible and would not even feed to my dog. It appears they do not have any quality control measures before sending food out to customers!! I will not be re ordering from this Pizza Hut again as the quality is not what you would expect from a huge...