Pizza Hut Weston Super Mare Churchill Rd — Restaurant in England

Food was delivered reasonably on time Driver pressed buzzer server alert times very impatiently .when the driver handed the food over it didn’t feel right the bottom of the box was extremely soggy.. that soggy the driver finger had punctured the bottom of the box... I took the pizza inside and when I looked closely at the pizza the centre of the pizza was raw.. the pizza had been centrally loaded .. no care. Had been taken into it .. the veg on top was raw and after taking a bite I felt physically sick.. I called. The store and the young man on the phone said he would have the pizza redelivered and he changed the pizza toppings at my request.. he also made excuse to that there was moisture inside of the box and that is why it happened. .. I told him that is was a load of. Rubbish I worked for. Pizza Hut. For many years. And the reason was because the food was not cooked. As. To per yum standards...after an hour Nd 2o minutes from the phone call I received the pizza I took it from the driver and straight away I could tell t here was an issue .. they firstly sent the wrong size pizza. It also was stone cold and when I say cold I mean as if it had been in a fridge .. when the driver is handing me the box it was not in a bag bear in mind the temperature outside is 2’c and one edge of the box is wide open to the elements . I told the driver it’s stone cold I asked him to touch. The pizza to be. Told I’m just a driver I gave him the pizza back and told him to take it back. I called the store and apparently spoke to the mangager.. he told me that he would offer me another pizza but it wouldn’t arrive for anouther 1 hour20 mins.. he told me that other people were waiting and that he had to do there order I explained that I should come before them as the order isnt satisfiedand I ordered over 2 hours ago... he told me he couldn’t do a refund and I had to call a number I said I wasn’t happy with that.. he said well u can always come to store and collect it ... so off I went 25. Ins driver to store and spoke with apparently the area manager .. lady. With a hearing aid in.. she told me that she knew nothing of the compliant and that all she could do is offer a refund I found her to be more interested in how her day has been as the first words to come from her mouth was I’ve had a day from hell... why that is my fault I don’t know ... so we get into the rights and wrongs of what had happened .. no compassion what so ever. wasting my time and fuel I know have to call a number to get my own money back... no apology nothing .... my this point I was extremely frustrated ... the area manager then went on to tell me. That they had no dough and that the fridge had broken down whyyour still serving food with a broken fridge is beyond me ..so I take the number of startto walk out and see that a food inspection has been done and was given a 5 star rating so I called over to the manager and 5 star rating I don’t think so .. as I’m walking through the door I hear the manager shout something so I go back he comes out to the front very ggresivelt and says what did u say... I said I can see have a 5 star rating ... well not for much longer I said.. the inspections are done by a person I have gotten to know over the years and I will be calling him tomorrow to report this business.. for serving raw food and broken fridges... he aggressively said to me well all that. Is on camera and voice recorded.. why he felt the need to say that I don’t know as it is my consumer right. To report any wrongdoings to the local authorities .. I walk away for him to then say sarcastically have a nice day .. in all the staff was rude aggressive and unprofessional in every manner... I then called to asked if I could have the first names of the 2 people I spoke with to be told because of new gdp legislation I was not able to take the names of the people I was making a complaint against ... gdp legislations is data protection not to protect rude and...

I ordered a pizza for delivery tonight; it was a medium pizza with garlic bread and a salad, for myself and my husband. When the food arrived, I opened the boxes and noticed that both the pizza and the bread had had the boxes closed on top of them, firmly, so that the food stuck hard to the top of the box and you had to peel them off. On the pizza, that meant that a quarter of the pizza lost its toppings when they went flying everywhere upon opening the box. The pizza and bread were both almost stone cold. While the bread was bad enough (the cheese had sort of a plastic-y consistency and no taste) the pizza was abominable. It looked like it had been left out overnight on someone's doorstep, boxed up, and put in the microwave for a minute. There was no cheese visible to the eye, and the meat toppings were all dessicated and dry. The crust was a completely flat disc of an unidentifiable carbohydrate substance, covered TO THE ABSOLUTE EDGE with a thin layer of watery tomato sauce so that no part of the crust ever had a chance to crisp up, even if it had been able to rise in the first place. Also -- it's weird how the tomato sauce managed to be bland and, at the same time, have an unwholesome tang to it. I haven't had the courage to open the salad yet, but then again, it is completely shrinkwrapped and prepackaged, so maybe it will have the saving grace of not having been touched by the people who effed up the pizza. When I called up the store to complain, the girl who answered the phone passed me along to the manager. I explained that I had received seriously substandard food product, she mumbled that if I had a problem, I'd need to make a separate call to a "Customer Service Centre." Obviously, not one single f--- is given after they've taken your money. Finally, the Customer Service Centre number that I found online (I was so mad I hung up the phone with the local people before I got sweary) played me a recording that said it was "Closed for the bank holiday." The most recent bank holiday was a week ago. This is vile even for Pizza Hut. Do not order from here under any circumstances unless you'd like to just throw your...

As part of a family gathering we ordered a nice pizza Hut. But what we had was Awful, awful, awful customer service!

We waited 45 minutes for a pizza which arrived wrong (that’s fine, we all make mistakes and an accident cannot be helped)

We then waited another 45 minutes while another order was prepared and delivered in exchange for our first pizza’s. (We gladly obliged)

Upon our second order arriving wrong we wished to return the pizzas and get a refund.

The ‘lad’ we encountered on the phone was very rude and began to raise his voice (to which we began recording the conversation)!

He refused to refund us, pass us onto a manager or onto any helpline or return/collect the pizzas and instead told us “if you don’t like my attitude, the don’t order!” (All recorded!)

We rang again to have him raise his voice and tell us he was “tired of repeating himself” and that we had to have patience?! (To which we had waited for two deliveries of wrong pizza)

Believe it or not HE HUNG UP AGAIN! His closing statement being “don’t worry, you’ll get your refund!”

After 5 minutes the phone rang with a sheepish gentlemen asking for our card details to begin processing a refund ... they never came back for the pizza either after insisting it was company policy? So instead we had cold pizza (which we thought was being collected) going cold on the side of a busy party. Great Pizza Hut!

What was wrong was not the fact that the order arrived wrong (we all make mistakes) but instead the DISGUSTING attitude of the boy who answered the phone and hung up twice knowing he was being recorded! I am so dissapointed in this pizza hut and insist that the man on the phone to us be disciplined and educated in BASIC ettique! It was not our fault the pizza’s arrived wrong TWICE and we were not unreasonable for asking for...